Blue Water Mechanical Services

Extremely disappointed in work performance. Called Mike to determine the fix for the odor coming from the bathroom. All he did was caulk around the toilet bowl. I was at least hoping for a seal replacement. I was charged 200.00 for just over half hours work . The odor still exists. I am reluctant to call Mike back fearing Ill be overcharged again.

I hired Bluewater Mechanical based on their high rating but was disappointed in their service warranty and customer commitment.

Mike (the master plumber) sent a technician (which I found out later based on their website's employee profile was listed only as an apprentice plumber, not a licensed plumber) out to investigate a leak in my second floor bathroom which was causing dripping through the ceiling.

The technician diagnosed the issue as due to peeling caulk around the bathtub and proceeded to strip and re-caulk the seams around the bathtub, charging a full fee of $155+tax for apprx. an hour of checks/fixes. A few days later, the leak recurred again, I immediately tried calling Bluewater Mechanical to come back to re-diagnose the issue since the first diagnosis/fix clearly did not work. However they were defensive and unwilling to come out to check their work as part of their labor warranty, insisting instead that they would have to charge another service charge of $155 + tax if I wanted them to come out and take a look at the same issue again. I would have been fine paying a fair fee for any significant labor/parts on a second visit, but for a company that claims a 1 year labor/parts warranty to explicitly refuse to even return after less than a week to check on a previous job without a further service call charge is appalling. At that point I lost confidence in the company and decided to hire another licensed plumber to come out and properly diagnose and fix the leak instead of agreeing for Blue Water Mechanical to return.

I have dealt with many contractors before and most are at least willing to return to check on a recurring issue within the week.

The sink drain pipe in one of the bathrooms was corroded and leaking severely. Mike (the owner) was able to send his colleague Ethan over the same day, who replaced the entire sink drain within an hour. He was professional and friendly throughout the whole job. I was very happy with the service and will definitely call Blue Water Mechanical again!

Blue Water has been our only plumber for a very long time as the service is perfect, reliable and timely. We have always been able to count on them to do the job quickly and efficiently, and whatever the problem it is always solved perfectly. Mike's knowledge of everything mechanical is unmatched. We highly recommend Blue Water and are confident that you'll be greatly satisfied with their work.

We had a plumbing leak that was leaking through to the ceiling below. We called in the late evening. They offered to come out right away, but we said it could wait until the morning. They arrived on schedule and fixed the leak. The two plumbers were very nice and polite. We were very happy with the service we received and would use this company again.

We were experiencing serious sewer gas smell from our bathroom---Mike arrived and was very calm in reassuring us that he would be able to resolve-- he quickly re-installed the toilet and presto, the smell was gone and the charge was very reasonable.