Structube College Street

After purchasing the Kable set and being told by the staff that assembly would be "not a problem", a friend and I set out to put the bed together. This took 3.5 hrs and a rib was missing. The boys at the College st. Structube were very helpful and gave me the missing part.

Next I set my sights on the tall boy. There around 120 pieces of hardware. Between the 2 of us, this took 4 hrs. There was a chunk missing out of one of the drawers and none of the spring mechanisms worked. I took my complaint to the woman at Structube who was not only extremely unfriendly and confrontational, she essentially told me I was on my own. Having already gotten rid of the packaging, she gave me the number of an assembly company which I'd have to pay to figure it out. Did I just spend $700 on a piece that might not work at all??? The assembly company guy said he'd done many an assembly on this particular model and they are one of the most complex he'd seen. So much for "not a problem". Had I known at the outset, I would have simply gotten it assembled professionally.

I was fuming and wanted to complain to the company. I searched for a way of contacting head office but there was none on the site. Called this same woman back who said she'd call me back with the info. She never did.

Next day I called back to follow up on this and got one of the guys. I explained the entire saga to him. He was sooooooooo friendly and accomodating. He said he'd had the same issue and offered to come over that evening with an easy fix. As good as his word, he showed up right on time and showed me an ingenious fix! He also showed me that this furniture is extremely finicky and you need to press firmly and specifically on the spot where the magnet connects with the drawer.

A great ending to a story where quality control was poor and initial customer service even worse!