After a small mix-up with the door design, the company fixed the problem and I was happy with my new front door. Now after about 18 months the door has an issue with the locking mechanism. I contacted the company to request a service call (which I was willing to pay for). The owner initially accused me of bad mouthing his company and when I told him he was confusing me with another customer, he agreed to have someone come to look at my door. It's been several weeks now and nothing. They won't return calls. I'm shocked that a company with a seemingly good product would allow their reputation to suffer in this way. They can now officially put me on the list of dissatisfied customers and I would not recommend them to anyone.
- Approximate cost of services:
- $6,000.00
- Company Response
Thank you for your feedback and we are sorry that you weren't pleased with the services provided from Door Gallery. Our goal is to treat all our customers with full respect and complete top-notch services.