United Alarm

Reason I selected United alarm were
-locally operated (their monitoring center is in canada)
-monthly price is competitive.. specially if you are looking for a GSM system.
-fast response time (quote details were emailed in few days, installation was booked in couple of days and finally prompt service). I had an issue with the GSM signal, the part was ordered instantly and it was installed in couple of days.
Overall, I would say save your time .. i did the leg work..United will offer you the best value for the decent price

From the moment that I called United Alarm for a quote for my personal residence it was an instant relief. I had purchased a house and was looking for a reputable company to make me feel comfortable and safe. That is exactly what I received right off the get go. The staff are highly trained and extremely professional, a true example of how every company should be ran. The services and product that I was quoted, are exactly what I have received. They were very prompt in coming to install the state of the art product that they offer, I can now finally operate my alarm from any smart device with ease. I was pleasantly surprised that even the installer that they sent to my home was an exact match of the product that I was receiving; professional, clean and informative. Adrian was his name and I highly recommend this gentleman. In the past I have dealt with many different alarm companies and this was far superior than I have ever experienced before. I would like to say thank you for keeping my family safe 24/7! United Alarm will always be my first choice in protecting my home or business!

The technician Adrian who did our install did an amazing job, he was very efficient and was able to install our cameras with no problems, even though other companies told me it couldn't be done given the age of our house. The sales person Bob was also excellent and really tried to get to know our needs and actually tried to down sell us! I would recommend United to others for sure!

This company is terrible to deal with, more interested in threats than actual customer service or customer retention. They charged me for an entire year after I moved out of province and are still trying to charge me now after the contract expired.
Brutal management!!!

This is exactly what a company does with a bad review or your inquirery on the phone. I'm unhappy with United Alarms, I made every effort to make them a deal, offered the equipment back, offered to cover my end of the arrangement. I fulfilled my contract. Nobody ever made a comment that I didn't.
Then a representative that clearly hasn't been trained in customer satisfaction or retention jumps on here and cites approval rates and blames the customer.
Just what I said, a company that you don't want to do business with.

Called around to a few alarm companies to get information. I came across United Alarm and their reviews seemed to be good so I gave them a shot. They had an excellent promotion on a system that included alarm, fire monitoring, flood sensor, cold temperature sensor etc. We decided to go with them and had them come out to do the install. The installer was quick, clean and explained everything. Since having the system installed, we have been quite happy. We have accidentally set the alarm off a few times and the company has called us within one minute each time to make sure everything is ok. Overall, highly recommended.

Note that the cost above is the per month contract amount ($30) for a 38 month term.

United Alarm's Customer Service is a big problem.
Beware of all the 'positive comments' on this review site, as company's often post their own reviews.
I wanted to cancel my service, because there was a 'communication error' whereby the system was not communicating with United Alarms. This 'communication error' happened twice before. They had to come out and fix it, which took a while.
Now that I want to cancel, they want 60 days notice - for a service that isn't working. Satina dropped it down to 30 days. I said - why am I paying for something that doesn't work? She said - it's in your contract. I said the contract also requires the system to be working - which it isn't. She said it doesn't matter.
I asked to speak with her supervisor. She refused. She said - if you go to KFC and you have a problem with the chicken do you ask to speak to the Colonel?
I'm not a happy customer and would never recommend United Alarm to anyone.

Very competative pricing and exceptional service. United Alarms has been our alarm provider for several years and when we purchased our new home, they were quick to move our service and advice us on security needs for our new home. Highy recommended.

Very poor service and manager is very unprofessional. We had an appointment for a technician to meet at my house. After waiting for 1 hour and 30 minutes, the manager asked us to wait for another 30 minutes with no valid explanation or apologies. Definitely unsatisfactory service and NOT RECOMMENDED.