Recently had an issue with a window sensor falsely going off in the middle of the night which was very frustrating as it took about 3 weeks to stop the false alarms. It was a manager I was dealing with (Dave) initially which was not a great experience as he basically ghosted me. Then I was able to connect with Gerald who I dealt with in the past who immediately fixed the issue. If it was not for Gerald I may have switched to a new provider as I did have 2 other quotes. Gerald also made it right to fix my window sensor and upgrade my connection equipment (GSM cellular) enabling using the Alarm dot com App along with adding a glass break sensor waiving the labour cost for the 3 weeks of frustration I had which was the deciding factor to stay with United Alarm. Gerald was very responsive and helped with any questions or concerns I had. Arthur came to do the installation which is the same tech that originally installed installed my previous upgrades. He is a fantastic tech by the way.
Back history I have been with United Alarm for about 7 years now. Had a small unit in a condo previously then almost 5 years ago purchased a house with an existing DSC system which I expanded to add a few more sensors such as Smoke, flood and temp which was a 5 star experience as well.
I understand that United has gone though some changes but as long as they have great people like Gerald and Arthur they will be a 5 star company.
- Approximate cost of services:
- $700.00