Ok, so I'm going to start posting my review of this company in other forums, since they won't let you put your reviews, they only allow all the "5 stars" review to be put on their website so they look good.
Anyways, February 12 I called Bryant's heating and cooling people to come look at my furnace because we noticed that the heat isn't circulating around the house, there's heat at the vent but it wasn't blowing. So we called for a technician and they sent Adam (nice guy) to come see what the problem was ($111.87 just for diagnostic), and he looked and saw that it was the belt that snapped off but the motor was still running (without the belt). So he went out to go buy a new belt, and put it on, it worked. The belt cost $116.39 when it should have cost probably less than $10.
February 16, I noticed the house was cool, but didn't think the furnace would have messed up.
February 17, I decided to go back downstairs to check on the furnace to make sure that the belt didn't snap again, but the belt was there, and the motor wasn't running. I decided to contact this company and told them everything thus far that has happened, "Sam" said he would get a technician to come. I got a call from the Technician that was on call I guess or the boss, who knows, telling me that it was probably the belt that caused the motor to stop functioning. So I told him they should fix it then, they were the one that put the belt on (I'm still not sure if that's the correct belt they should have put on because the belt I had one was thinner and I don't know too much about furnaces), and the newer technician that was on call (not Adam because this guy had a horrible accent, could barely understand what he was saying on the phone), told me that I was blaming them for the cause of the motor to stop, well hello, you guys put the belt on, if you would have put the right belt on, maybe it would still have worked, and now this guy is trying to tell me it's going to cost $400-500 to fix, well if the motor messed up before you guys have touched it, I would pay for it, but since it was working and the belt messed it up, you would think they would fix the problem they did....
Well screw that, I'll just find a company that does not overprice everything! I would compare prices with other companies for now on and use this company as a last resort.
- Approximate cost of services:
- $200.00
- Company Response
We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at customerservice@ServiceExperts.com or give us a call at 972-535-3899. We look forward to hearing from you.