Left my brand new 4k TV behind at our old home!
We did a full house move on July 1. I told them the TV has to be moved. They understood this, and wrapped it up and it was ready to go. But they forgot it!! This caused us a lot of headache. First we searched our entire new home for it, then we had to contact the real estate agents to contact the buyer of our old home. Thank God, they were honest and said it was there and allowed us to go get it. Then we had to make a special trip to go pick it up. Now i understand mistakes happen. But i thought at a minimum i would get an apology. But instead i get that its my fault?!?!?!? lol... pretty dissapointing. especially after i've done a lot of business with this company, referred family to them, even bought them lunch on moving day. I even apologize for things that are not my fault. Like on moving day, i asked Peter to move 2 couches a couple of feet each so a third could fit in beside them. and i got "you should have told us this before, now we have to move this couch and this one" and i said "sorry about that" when in reality, THEY should have asked ME "where does this couch need to go?" and common sense would have indicated that the 3rd couch sitting in the kitchen was obviously not in the right spot! But i will give credit where its due, the guys did move things with ease, and were careful not to damage furniture and walls. but the other issues were very dissapointing!
- Approximate cost of services:
- $1,700.00
- Company Response
It is unfortunate that it had to come to this. we had 3 TV's in the home and wrapped all 3. we had 2 big trucks at the home and before we left the home we checked with the home owner if there was anything left that he wanted us to put on the truck, to which he replied no. we got to the new home and put things in all the various rooms as requested by the home owner. even when they changed their minds after we moved the furniture again. the home owner was even nice enough to get us lunch which we appreciated .we finished the job and we left. the next day the home owner contacted me saying he was missing his 30inch tv and if we left it in our truck ,to which I replied and said it would be at the old home if he can check and let us know. This was 2 weeks ago. the home owner contacted me 12 days later and said he got the tv and it was at his old home.Then he proceeded to put in this low review. my point is if he went back to the home the next day and notified me or my team to pick up the tv an drop it at his new home, we would have done it with a smile. its unfortunate and disappointing that it ended up in this manner. like his review said in the end we did a good job and did not damage anything . we could have picked up the tv form the old home and drop it off at the new home if he had notified us that he wanted us to get it.