Magic Touch Flooring Ltd.

Right from the day the floors went we told Mike we were not happy! He has done NOTHING to fix the issue, when he DOES respond to my emails he has an excuse “oh we can’t work in Durham because of the lockdown” but he since put floors into TWO homes that I know about in Durham region. “Oh I didn’t respond because Rogers network was down” that was phone NOT emails. He promised extra padding and that was not placed! He said we would get 6 inch plus an extra 1.5 inch.....when I questioned him about it he said it was 4.5 inch with the extra 1.5inch......not what he told us when he came to our house and NOT what was on the invoice. When we had mike come to the house we SPECIFICALLY said our concern was the transitions between rooms, we wanted a continuous floor from back to front and he promised he could do that and we wouldn’t even notice.....the installation was awful! The floors are uneven and give when’s 40lb 8 year old walks on them!!! I am still waiting AGAIN to hear back from Mike! Don’t use this company unless your project is super basic!

So Mike continued to make times and dates to come and fix my floors and repeatedly no showed, he would ignore my phone calls and emails, I finally blocked my phone number and when he answered and realized it was me he hung up! So I eventually told him my husband will be fixing the floors as he obviously had NO intention of doing so and I ask for money back and some flooring (either this or I explained that I WOULD Pursue legal action)mike ONLY agreed to this if I removed my review from here, so I did, but now it’s going back up because I don’t want someone else to have to deal with this too!! mike also said he had used A special glue to help settle floors and that he had not used cardboard as an under padding, not a single drop of glue when we pulled the floors up but lots of cardboard! Don’t use this guy!!!