Magic Touch Flooring Ltd.

Floor Laying & Refinishing
Toronto ON M1P
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Private User
Private User
Private User reviews Whitby, ON
10/10

Carpet installation

We had a situation were we to have the carpets replaced promptly so that we could rent to new tenants. We found Mike on kijiji and and found looked up his home star rating. He responded very quickly with a reasonable quote. He was very good at coresponding back and forth and we trusted him to start the do the job without personally meeting. We live out of town during the week for work and we're not able to be there. He finished the job very quickly and sent us pictures. We were very happy with carpets and the service, the house looks great now. He was very professional and trustworthy. I would recommend him to my friends and family.

Approximate cost of services:
$3,300.00
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Company Response

Hello sylvia Were r more than happy because you choose us to handel ur job we hope we will hear again from you in future thank you

Previous versions of this review:

sylvia  from Toronto
Private User
3 reviews Whitby, ON
1/10

Carpet installation

3QWe found Mike on kijiji. He was very prompt in responding and pricing a quote. He seemed professional and was proud of his five star rating on Home Stars. I was the one that did all the corespondence with Mike. We explained to Mike that it was a rental property in whitby that was badly damaged by a tenant and we were in a hurry to get new carpet in so we can re rent to try to recover some of our losses. We live in toronto ans have a very busybschedule so all correspondence was via email and phone which took trust on both ends. We established a price including instalation and removal of the old carpet. He finished the job on time and sent pictures which looked great. We paid him without inspecting the job as he did the job without taking a deposit and he had been very professional up to that point. When we went to the property to inspect the job it looked good at first gLance. On further inspection we found he did not out the baseboards back on properly upstairs and only half of them back on downstairs. He left baseboards scattered through ou the house. The closet doors were taken off upstairs and never put back on. When we tried to put them back in we couldn't as the doors and the track were damaged. The closet organisers were also bent and misshapen and a piece of our railing is missing. At this point we were dissapointed but not angry. A couple of days later we went back to the house and opened the garage to discover a whole garage full of carpet and debris. This was unacceptable. We had paid almost a dollar extra per square foot for removal. I called Mike and he seemed surprises and said one of his guys would be by to pick it up in a few days. A few days went by and it was still there. I called back and he gave me a specific date for pick up. The date came and went with no pick up and no phone call. I emailed, text and called several more times. To our dissapointment we had to pay someone $150 to dispose of the carpet today. We will also need to purchase new closet doors and closet organisers as well as spend a week end putting all the baseboards in properly. We learnt our lesson. Always inspect before you pay. We are still baffled at why he did the 180 turn. We upheld our part of the bargain and paid promptly in cash.

Approximate cost of services:
$3,300.00