2yr warranty is a hoax! You'll never get them back once they're gone
These guys give contractors a bad reputation!
I contracted Sunrise to lay interlock pad and construct cement stairs capped with flagstone in May 2017.
-Work started 2 months after the original promised date, they kept stringing me along and giving me every excuse possible. They're quick to sign contracts and collect deposits.
-I brought to their attention white resin markings on the coping after the install, they told me it will be gone after the winter. I called them in the spring to advised them it was still there, they told me it's the stone company's problem and they're not responsible for changing it. It will cost them 1/2 day of labor to change it. They've washed their hands of it. I've reached out to the stone company and they're addressing the issue. Allan at Oaks has been great to deal with and will be sending someone to acid wash the resin.
-My cement stairs has sagged to one side by 2 inches and several flagstone pieces have come loose. Will and Gary fail to do anything about it, they won't even return a call!
-I was left to deal with badly damaged grass and several damaged sprinklers heads (I even marked them). I was told they would be back to put top soil on the grass, they never came back.
These guys talk about being in business for 30 yrs, but up until recently the dad was running the company. The son's now run the business and obviously can care less about customer service.
Several people complain about the same issue, these guys will not answer calls, txts or emails to address problems or warranty issue. They also don't have a physical address. All reasons to avoid this company and save yourself the headache and disappointment.
UPDATE:
Will decide to call me after seeing this review and wanted to stop by to have a look at the work. He claimed he wasn't going to leave me hanging and would fix what's necessary. It was short notice and I couldn't be home at the time of his visit. He showed up with another person, looked around and left. This was a month ago, no replies to txts or returned calls since.
Disappointed but yet not surprised.
- Approximate cost of services:
- $15,000.00