Aida Sara Cleaning Service

My move-in clean was done on Sept. 1st. I am just now posting my review, avoiding it partly out of the embarrassment of paying tuition on the poor experience even though I was sure I had effectively communicated up front and eliminated the chances of being disappointed. I would have to say my move-in clean was probably a standard move-in clean, but that is not something I was looking for or would have booked had I known. I tried to be very clear with Aida. I spoke to her on the phone two or three times ahead of time, and I was fairly clear that I wanted to ensure it was a very good clean. I told her that if she found the job too tough and was pressed to finish it on time, I’d rather she only partly finished it, but that ensure the areas she did clean were completed to a very good standard. I just wanted to avoid having to re-clean, and unfortunately this is what happened. Again, I stress I tried to communicate this up front in several phone calls to Aida. She and her cleaning partner (Simone I believe) completed what they had set out to do in 5 hours (10 hours total). After arriving back at the house, we did a quick walkthrough and saw there were some gaps (main bathroom medicine cabinet missed, parts of kitchen missed, cobwebs on lights in basement bathroom). Aida then got her cleaning partner to quickly finish off the things we spotted. Needless to say I was hesitant as I was expecting that with 2 people they would have needed the full day to complete the job. After they left, we started doing a more thorough inspection and then we started seeing clear misses. Kitchen countertop had food crumbs on it, we pulled the fridge completely off the wall and saw part of the floor was still stained with old food stuff (tomato sauce) as well as along the side of the cabinet where it met the fridge, going over some of the hardwood floors with our mop and the mop coming up dark. This was about 20 minutes after Aida and her partner had left, and I called her immediately and asked her to come back to the house so we could show her some of these major inadequacies. However, Aida and her cleaning partner were already at their next job, and she told me she could not come back until tomorrow. Clearly she was under time constraints at my house and could not have possibly met the quality expectations I had set out. At that point I told her again in an exasperated voice that I had told her several times, I did not care how much she finished but that what she did finish I wanted it to be done very well so that I didn’t have to go over it. She told me she would come back the next day, but I told her forget it as my wife and I had already started re-cleaning the house in an effort to get it ready for move-in on Sept. 3rd. It had turned into what I had tried very much to avoid – a fluff job. The worst part of paying tuition on this experience is that I sincerely tried to communicate to Aida to avoid the disappointment. I had hoped our expectations had been met. We have never used maids for our regular housecleaning, but the plan was if the job was done well on the move-in, we would have hired her for a weekly cleaning service.