Brookfield Homes

I am writing this email to express my dissatisfaction with the furnace that was installed at my home when I took possession in late October 2010.

Shortly after possession I was experiencing non-heating issues with my furnace. I called Brookfield Homes Site Admin - Wendy Widmer who then contacted Ray who is the associated site manager - service. He came out and found that a tube was full of water and drained it and the furnace began to work. After a month the same problem came back and I took off the panels and noticed that water was built up in that tube again, so I removed the tube and drained about a cup of water and the furnace worked.

Now the furnace would work for about a year until this time of year when the cold weather seems to affect it ALL the time. So in 2012, I did the same thing, I drained the water and furnace would appear to run fine for couple months, I also had called Brookfield and advised them of the issue. I would have to do it all over again a few months later, and then it would work till October of the next year.

So in 2013 around October it finally had the same problem and every time its a 3 flashing code that says "pressure switch open with inducer on". I called Arpi's and explained to them the situation and they wanted to charge me for a service technician and I was upset because this has happened every time since I have had the house and feel like I do not need to be charged for anything. I drained the tube, and through the winter months I would have to drain it almost weekly. And the furnace would work for a few weeks.

We are now in 2014 October, and I am having the same issues again.
I honestly don't think this is normal... I have friends that have owned homes ALL their lives and my parents and they have NEVER heard of having to drain water out of it on a yearly basis for months.

Upon inspection I do not believe this furnace was installed correctly in the first place because I can run the furnace for 30 minutes and no water comes out of the drain.
I've taken the liberty to check the condensate trap and it appears to be full of water every time.
In addition I've noticed the horizontal pipe for draining is not slopped properly from the condensate trap. It appears to be sloped towards the furnace instead of away.

I apologize for the terminology used because this isn't my field of expertise. I really hope this water backup has not caused any rust or damages to the inducer motor which would cause my 3 blinking code because it appears every year around this time I get the three blinking code and have to drain water and the furnace wouldn't work for couple hours and then a few hours later the furnace would work.

I took it upon myself as usual with anything and took apart my furnace and cut the piping and re-did the piping properly to slope. Currently the unit is still working after I repaired the slope and the water appears to be draining now in a steady stream.

Both Brookfield and Aripi’s have no documented calls and complaints that my furnace broke down every year. Which is not my fault how they run their company and why these calls made are not documented.