Bob came out to fix a foggy window for us. After he was finished brown rust and stains developed along the bottom of the window in between the glass and he left broken glass wedged between both panes. I called Bob back to tell him of the issues and that it wasn't satisfactory and that i would like a refund. Before he started the work he showed us his "IRON CLAD" warranty, that states if we are not satisfied with the results we would get 100% of our money back. He then tried to tell me he didn't do that and it was there before he started his work. He proceeded to act like 2 year old and throw a tantrum, by swearing and hanging up on me. After calling him back he told me he would think about it and let me know "one day" if he ever felt like giving us our money back he would let us know. This is one of the worst companies i have had the unfortunate pleasure to deal with. I hope nobody else falls for Bob and his false promises. Its unfortunate that he would rather treat his customers poorly than refund a mere $140.
- Approximate cost of services:
- $140.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?