We were so happy with our glass shower when it was first installed - everything was beautiful! But, a couple of weeks later, we noticed one of the brackets was starting to rust. We mentally prepared ourselves to battle it out and argue our case, and were instead pleasantly surprised. Jackie got us to send in a picture of the bracket, and within a week and a half, someone was at our house for the service call. He took one look at the bracket, got his tools, and within an hour it was fixed and all traces of rust on the caesarstone (probably our biggest worry) were gone. He explained it was simply a faulty screw and that it shouldn't happen again. We were relieved at the customer service we received - it's sadly so rare these days! Always happy to recommend a company who can stand by their work.
- Approximate cost of services:
- $900.00
- Company Response
Lisa, thank you very much for taking the time and writing a nice comment on home star page, we always strive to use top quality products and do fast and friendly service to keep our customer happy and satisfied.