Fixing Issue Caused by Another Contractor!
Chris installed a garage door for me a year ago, and like everyone else who has reviewed him here, I found his work worthy of 10 stars. He was prompt in getting back to me, showed up on time, and did what he said he would, for the price quoted and within the timeframe given. I texted him about a month later to say we had a minor issue with the door, and he replied immediately, apologizing and asking if he could come to fix it the next morning--no charge.
Last week, we had our asphalt driveway replaced by a Unilock one in a complex herringbone pattern. After spending the day meticulously laying out the pavers, the contractor went to lock his tools in our garage, only to find that the door no longer closed because the driveway height had been raised by the thickness of the pavers! I sent a panicky email to Chris, asking if anything could be done to adjust the garage door so it would fit, as removing the pavers and lowering the grade of the driveway would've required so much work. Chris replied promptly, out of business hours, saying he could probably fix it. He came as soon as he could, made the required adjustments, and charged us nothing. For a problem another contractor caused. THAT'S customer service!
- Approximate cost of services:
- $1,000.00