Sealmaster Interlock Sealing & Repair

Interlocking Stone
ON L4L 1A6
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HomeStars  >  Interlocking Stone in Woodbridge  >  Sealmaster Interlock Sealing & Repair  >  Interlock leveling, cleaning and sealing
Bob Lee from Vaughan
Bob Lee from Vaughan
4 reviews Vaughan, ON

First Review

8/10

Interlock leveling, cleaning and sealing

Cam was the guy I dealt with. Two workers came to do the actual work. The work was generally ok. The main problem was they didn't clean out and fill the edges where the interlock ends, usually against some landscaping rocks. I complained about this right away and Cam gave some excuse about that not being included as it's part of the landscaping. On top of that they missed interlock area under my patio stairs. He said they didn't see it. He agreed to do but only if I paid him $75. I agreed. He came and I again complained about the missed edges. He said he'll get the guys to do it. They did a small section very poorly. Complained again about the edges when he came to collect the $75. He said he'll take care of it next year if I use his services again. I said I wouldn't based on his service so far. He got angry and left and said to keep the $75 and that he does thousands of square feet a year. After some communication via email, he agreed to clean out and fill out the edges of garden beds. His guys came and completed the job. After all that, the job was done to my satisfaction and their price was very competitive. I would recommend them to friends with a warning to make sure all the details are agreed to before hand.

Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Bob, for taking the time to write your review about Seal Master. We take customer service seriously and are surprised that you are experiencing these issues. Please be advised that effective April 1st, 2017 Seal Master is now under new Ownership and Management. I cannot comment on your past experience, but I would love the opportunity to correct the problem for you. Please contact us at 905-856-6788 and we will make it right.

Previous versions of this review:

Bob Lee from Vaughan
Bob Lee from Vaughan
4 reviews Vaughan, ON

First Review

2/10

Interlock leveling, cleaning and sealing

Cam was the guy I dealt with. Two workers came to do the actual work. The work was generally ok. The main problem was they didn't clean out and fill the edges where the interlock ends, usually against some landscaping rocks. I complained about this right away and Cam gave some lame excuse about that not being included as it's part of the landscaping. Total BS. On top of that they missed interlock area under my patio stairs. He said they didn't see it. He agreed to do but only if I paid him $75. I agreed. He came and I again complained about the missed edges. He said he'll get the guys to do it. They did a small section very poorly. Complained again about the edges when he came to collect the $75. He said he'll take care if next year if I use his services again. I said I wouldn't based on his service so far. He got angry and left and said to keep the $75 and that he does thousands of square feet a year. Bottom line, the workers are inexperienced, and Cam provides poor service.

Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?