John and Justin were definitely the best of all the landscapers we interviewed. Unfortunately this isn't a reflection on their work but rather the quality of landscaping contractors in Toronto. They were also the most expensive, something I accepted with John's promises of quality.
He comes across well, and we had high expectations. The attention to detail and small items that make a job a '10' were missing though. I had to check and double-check every aspect of the job which, though small in area, was working within very specific limits imposed by water drainage, tree roots, grading, etc. In other words all the things that a good landscaper would usually take into account. All of these I had outlined prior to their starting the job. Because of my involvement it turned out ok, but my advice would be to educate yourself and watch the work carefully.
My second complaint was the lack of follow up. The small amount of lawn that we had them put in turned out poorly, with lumps and divots everywhere. Most of the sod died. The metal brackets used to contain the patio stones lifted after one winter. I had to chase them down to come back and fix this, and when they did it was a perfunctory job that didn't address the problem. After many failed promises of their return I ended up fixing it myself. So my second piece of advice is not to pay the job in full until you're completely satisfied.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sad to hear your negative feelings towards the overall project. We do enjoy thinking outside the box to solve unique issues on site and feel the solutions are always improved with feedback from our clients, you were a great addition to our team!
Our policy is to ensure that sod is always fresh before installation and only use professional growers however our warranty does not cover sod once the project is completed do to many factors, we do value costumer service and did top dress the sod long after the project was completed perhaps a lawn maintenance contract would better address the problem. We do appreciate your opinions and have implemented new procedures based on your feedback.