Rowan Hardwood Floors

I recently purchased new hardwood flooring to replace older hardwood in four bedrooms of my home. I shopped around at several big-box stores as well as small specialty retailers but was not happy with the product selection, nor did I find the staff to be particularly helpful or knowledgeable. In frustration, I returned to the Yellow Pages to search for more stores, and I was fortunate to find Rowan Hardwood Floors.

When I arrived at Rowan, I was greeted by a helpful person (Janet) who showed me a wide variety of flooring types and colours in my price range, and she exhibited great patience and interest in helping me find a colour that would match the existing hardwood in the rest of my home. Janet encouraged me to take home full-size sample boards so that I could see how the colours and grains would look on my floor at home. This was tremendously helpful in assisting me to make my decision on the wood species and colour of stain to purchase.

During the three visits that I made to Rowan (looking, thinking, deciding and purchasing), all of the staff that assisted me were pleasant, professional and knowledgeable.

Ultimately, I choose to purchase the flooring from Rowan. When I made the final purchase, I was notified promptly when the wood arrived, and I was pleasantly surprised when it arrived two days earlier than expected.

Based on my experience, I feel confident that the staff at Rowan are up-front and honourable in their dealings with customers, and they are genuine in their desire to help their customers with the purchase and installation decisions so that the final product will be beautiful. Their prices are competitive and they have an excellent selection.

I look forward to making future purchases from Rowan.

I went all over town trying to match exsiting hardwood and the guys at Rowan took the time to help me find almost an exact match! They ordered the flooring for me and because they knew I had tight timelines they called me and kept me up to date with the delivery date. I would definately use them again. They carry an excellent product.

I have used Rowan to purchase and install hardwood flooring for three properties that I own. They have always done a fabulous job. When people come to visit they always compliment the floors. Rowan's explanations about what to expect from the floors, what floors would be appropriate for my needs, and the like, have aleways been helpful and appreciate. They have saved me from making bad choices. I have often referred them to clients and friends and all have told me they have been happy with the product and service. I would never use or refer any other company.

I purchased a home that required quite a bit of work and was thankful for the advise and help of the sales and management at Rowan. They answered all my questions, delivered the materials on time and were there the whole way through the process. The floors look great.

After 10years of begging I finally convinced my husband to renovate our main floor and put in hardwood. We completely gutted the main floor which consisted of a bathroom, kitchen, living & dining room, and the entrance. We purchased our flooring from Rowan and had a contractor install it. Within six months the finish started to peel on one of the boards, we thought bad board, the over the next six months we noticed more. We called, it took a month to get some one in to see it, then another six months of back and forth, we'll replace the bad boards, sorry the boards we have are the right ones, etc. The run around, finally when we threaten to take out full page ads we get action. The manufacture is called and a meeting is schedulled, they don't show up on time! We reschedule, they show up on time, the manufacture rep is friendly, he acknowledges that we have taken care of the floor properly and that the damage is not from water. I feel better, finally this will be fixed. We hear nothing for a month, finally I get a letter, it is our fault because without proper finish water damages wood and we must have let water sit on the floor. During all this the Rowan Rep is unsupportative! What did I learn, Superior HardWood Floors have an inferior finish, and Rowan Hardwood Floors does not support the products that they sell.