I recently purchased new hardwood flooring to replace older hardwood in four bedrooms of my home. I shopped around at several big-box stores as well as small specialty retailers but was not happy with the product selection, nor did I find the staff to be particularly helpful or knowledgeable. In frustration, I returned to the Yellow Pages to search for more stores, and I was fortunate to find Rowan Hardwood Floors.
When I arrived at Rowan, I was greeted by a helpful person (Janet) who showed me a wide variety of flooring types and colours in my price range, and she exhibited great patience and interest in helping me find a colour that would match the existing hardwood in the rest of my home. Janet encouraged me to take home full-size sample boards so that I could see how the colours and grains would look on my floor at home. This was tremendously helpful in assisting me to make my decision on the wood species and colour of stain to purchase.
During the three visits that I made to Rowan (looking, thinking, deciding and purchasing), all of the staff that assisted me were pleasant, professional and knowledgeable.
Ultimately, I choose to purchase the flooring from Rowan. When I made the final purchase, I was notified promptly when the wood arrived, and I was pleasantly surprised when it arrived two days earlier than expected.
Based on my experience, I feel confident that the staff at Rowan are up-front and honourable in their dealings with customers, and they are genuine in their desire to help their customers with the purchase and installation decisions so that the final product will be beautiful. Their prices are competitive and they have an excellent selection.
I look forward to making future purchases from Rowan.
- Approximate cost of services:
- $4,000.00