Drain replacement, backwater valve installation
Dmitry and his team did a super job using pipe burst technology to replace my 125 yr old clay drainpipe and install a city subsidy-eligible backwater valve. Dmitry answered all my questions promptly and clearly and offered to assist with the City paperwork. His team arranged for, and executed, this work on short notice once I had chosen his team - and they did a super job on site cleanup. I sought quotes from others, including one of the big city companies - they were evasive and uninformative and spent time trying to tear others down. Not Dmitry - he focused on the work, professionalism, promptness and customer satisfaction. No reservations about recommending him to others.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for your highest recommendations. Thanks for your feedback confirming that our approach to plumbing business resonates with our customers. We keep our focus on what we do well, and on customer satisfaction.
Pipe burst technology is relatively new, and I see a lot of potential in it. Just comparing how little damage it would cause to the front of the property, how fast it can fix the problem, this makes it superior to the traditional old ways. It saves on labour, and we pass these savings on to our customers.
Backwater valve installation has been our specialty for years, and we have perfected the art of install and cleanup through doing a lot of those projects.
Hope you enjoy the results for years to come. Thanks once again for recommending us to others should they need help with their plumbing projects.
Best,
Dmitry.