Newfoundlandscape Design And Construction Inc.

We needed to replace a rotting front porch and decided it would be a good time to replace the concrete slab walkway. On the recommendation of our general contractor we contacted Keith for a quote for the walkway and the abutting driveway interlock which had started to shift and sink on one side. We had a good idea of what we wanted done and after brainstorming with Keith came up with a firm plan. Keith also suggested the stone company and brought samples. One the contract was signed, we didn’t hear from Keith for almost 4 weeks and had to follow-up with him to find out when work was to
commence. Once we had a date, the crew arrived as scheduled at 7:30.
Keith had told us he felt it was a one day job, and had the crew stayed
until 7pm, as other reviewers have said they did, i’m sure that would
have been the case. They left their equipment on our driveway
overnight and came back the next morning to finish up. Despite a few
glitches, we were very satisfied with the end result - until our new porch steps were being built and we discovered the stone step had not been laid in the correct position. It was out by 2 inches. Our contractor couldn’t install the post for our new steps and there was no way to fix it other than moving the stone steps. This was entirely the crews error. Long story short, after some delays we met with Keith. He didn’t offer to remove everything and make it right, even though that’s the job we paid for. His solution was to move the step into the correct position and cut the walkway on one side to compensate, ruining the pattern. He didn’t offer to fix the problem that would result on the other side of the walkway. That was entirely unacceptable. We were frustrated and needed the project completed. My contractor said moving the stone 1” instead of two would allow him to install the post and stairway, although they would no longer be centred on the stone step. That was the fix we agreed to so that we could move forward without further delays. So, while the crew was great, the work was carried out in a timely manner and the quality of work seemed to be very good, the
devil is in the details. Our rating is largely a result of the poor post-
installation experience.