City Wide Roofing

Siding
Toronto ON M8Z 4E5
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HomeStars
Siding
City Wide Roofing
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90%

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Reviews by rating (past 12 months)

Reviews for City Wide Roofing

Average customer rating:
9.3 10 (92 reviews)

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Jordan from Etobicoke
Jordan from Etobicoke
1 review Etobicoke, ON
10/10

shingled roof

This crew was very clean and professional. came in a protected everything on my property with tarps. set the job up very nicely. They worked hard all day and by 5:00 they were shingling the last side, ground was cleaned spotless, was very impressed. Highly recommended. Roof looks great.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the review.

Climate Roofing N Green Contracting
Climate Roofing N Green Contracting
1 review Scarborough, ON
9/10

Flat-roof

Hi we appreciated the quality your team provided us for replacing our flat roof, and manners used. I was comfortable with the project from start to finish, along with all unit tenants. your company was on time daily, and on budget. thanks again we will highly recommend your company to our friends and family.

Approximate cost of services:
$28,000.00
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Company Response

Thank you for the review.

Kelly from Scarborough
Kelly from Scarborough
1 review Scarborough, ON
10/10

Roofing job

I called City Wide Roofing, they were there within 24hrs, Marty was very professional an price very reasonable, the guys did an excellent job, an great clean up, I would recommend them, THANKS GUYS, GREAT JOB!!!!!!

Approximate cost of services:
$7,500.00
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Company Response

It was our pleasure , thank you for the review.

Stephanie from Old Toronto
Stephanie from Old Toronto
1 review Toronto, ON
4/10

New roof

While I think the price was reasonable, and the quality seems okay so far, the level of professionalism was really lacking here. The men working on the job were shouting loudly and swearing at each other, apparently in some sort of argument while we sat inside trying to eat dinner. When we got an estimate, Tom seemed very reasonable, and said that we wouldn't pay until everyone was satisfied. However, the job took longer than they'd expected, and by the time they were wrapping up, it was getting dark and the team made it known that they were impatient to leave, by complaining about how much trouble they'd be in for getting home so late. I sympathize, but that's hardly the customer's problem, and I didn't appreciate them trying to make us feel guilty for the fact that they didn't get the job done in the time they'd expected. When we had some concerns and questions, they were very rude and no longer seemed to care about us being satisfied with the job. Instead of addressing our concerns, there were comments like, "It would be nice if someone got me a cheque now!" Not exactly the kind of behaviour that sets your mind at ease about the job. So again, I can't complain about the job itself (time will tell), but the unprofessionalism and bad attitude means I would never recommend or use City Wide again.

Approximate cost of services:
$2,300.00
1 of 2 people found this review helpful.
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Company Response

We really do apologize for the experience you had with the crew, it is hard to find good employees and with the number of hours they have to work it is difficult, as per they were dismissed after your job .
We will not to tolerate this kind of behaviour, our customers are very important as is word of mouth.
Again we apologize for the bad experience.

Daryl  in Toronto
Daryl in Toronto
14 reviews Toronto, ON
10/10

roofing

We have a big, complicated roof. The quotes we got were very high, and we hesitated to take the lowest bid (by a substantial margin). We checked references and they were positive. Marti was generous in coming out to answer our questions. The crew was experienced and worked solidly for the week to finish. Clean up was quite good. So assuming it all holds up, as I do, we saved lots of money and time for a quality job.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for the review.

Andre F.
Andre F.
8 reviews North York, ON
10/10

Roof Repair

Tom, from City Wide Roofing in Toronto, was very kind and responsive. He provided me with several options to fix a hole in my roof. He let me decide without being pushy. He is very passionate about his work, and will ensure it is done right. I will recommend him again.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review, we at City Wide Roofing try to give as many options as possible to make it easier on the customer, if a roof can wait a year and needs a repair we will let you know.
Therefore the customer can budget for it the following year.

dianne from Scarborough
dianne from Scarborough
1 review Scarborough, ON
8/10

roof repair

When it rained hard in a certain direction it would leak in my livingroom. We have a storey 1 1/2 house with a valley and peak over the front door. Even with a newer roof, we still had problems. The boys at Citywide were recommended to us. They came right away and fixed the roof and examined the rest of it.

Approximate cost of services:
$300.00
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Company Response

Thank you for your review.

Lawrence Park 2
Lawrence Park 2
8 reviews Toronto, ON
0/10

replaced roof in 2006

City Wide replaced our roof in 2006. In June 2008 we noticed a leak. They came and fixed the leak and charged us $200 cash even though we had a 10 year guarantee. Now, 1 week later the roof is still leaking, but they will not respond to our many calls and messages. They obviously do not stand behind their work.

Approximate cost of services:
$3,000.00
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Company Response

We try our best to stand behind our work, the reason the customer was charged the $200 was for a repair due to raccoons this had nothing to do with the workmanship.
Also at this time we were having major management problems and a lot of calls were dismissed without us knowing, we deeply apologize for the inconvenience to all our customers.
But please if any problems don't hesitate to call.

Angela from Toronto
Angela from Toronto
4 reviews York, ON

First Review

3/10

Roofing company

We had our roof re done in Nov 2002 this included our front and back porch.Just this month we noticed that our roof on our back porch in leaking we tried to call the company Made the first call spoke to the secretary she said she would give them the message. I have tired for several weeks no one answers the phone. We went to the address and low and behold they are gone..moved.
If anyone knows where they have moved too please let us know.
Don't hire this company.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Again at this time we were having major management problems and a lot of calls were dismissed without us knowing, we deeply apologize for the inconvenience to all our customers.
If any of our past customers have any problems we will try our best to resolve any issues.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Roofing

****Celebrating 40 Years in Business*****
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