CP Renos provides a poor quality of workmanship for the 10+ years of experience that the owner Travis C has or at least claims to have. His overall level of finish and attention to detail would be on par with doing it yourself with little experience. He is either very poor at time estimation or time management since the job was quoted to take about 2 weeks and it has been 4 weeks (so far) and the job is still not complete.
As far as price - CP Renos was in line with two other quotes that we had gotten from other general contractors where we said that we would provide all the finishing materials (toilet, tub, tiles, vanity etc.).
As far as punctuality - CP Renos was routinely late in showing up for the day's work, often with excuses about traffic or needing to go to Home Depot first. A typical working day is about 4-6 hours of labour, and Travis often left the job site with incomplete work. For example, he told us he expected to be done drywalling on one day, but when he left, there was still a 1.5' strip of drywall that hadn't yet been installed. Another day, he told us in the morning that he had expected to start tiling the tub surround, but by day's end not a single piece of tile was up. He's made mistakes that seem to show inexperience in renovation — such as taking a few measurements and then pre-cutting all the required tile to tile the tub surround.
In terms of cleanliness - the demolition of the bathroom was done without any regards to protecting the rest of our home from the mess. After cutting tiles in our garage, a mess of wet tile dust residue was left caked to our garage floor. The bagster he left on our lawn is over-flowing with debris.
Examples of his poor workmanship and inattention to detail include extremely poor "final" mudding of drywall joints (that are only 3" wide and should be at least 12" wide); inadequate repair of the cuts he made to the ceiling; sloppy window trim where the tile should have been done right to the window frame; a crooked edge along both edges of the tub surround; sloppy grouting; too-large holes cut in the drywall for the toilet valve, outlet and switches that can't be covered by flanges or outlet cover; he hung a door for our linen closet backwards so it doesn't properly close (it pops) and many many other mistakes.
We have voiced our concerns to Mr. C and asked that he send an appropriately experienced employee to address the deficiencies and properly finish the job. He has refused, yet still insists that we pay the balance of the job (except for roughly $400) because by his quality standards, the work done is "acceptable" — though he has never addressed our list of deficiences in person, and only by email. Clearly, there is no pride in the quality of workmanship.
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