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The Mover Guys

Moving & Storage
Edmonton AB T6H4J8
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HomeStars  >  Moving & Storage in Edmonton  >  The Mover Guys  >  The Mover Guys Unprofessional, Uncaring, and Misleading.
Stephen Cornish  in Canmore
Stephen Cornish in Canmore
2 reviews Edmonton, AB
0/10

The Mover Guys Unprofessional, Uncaring, and Misleading.

This should be a no star review.
I hired The Mover Guys for a small, 1 bdrm move.
There was no large furniture to move, aside from a two cushion sofa. No Bed, No TV, No Stereo System, No computer.
I was also moving 300 metres, to another build just north.
I was told it would probably take 1 hour plus 1 hour travel, and was quoted $300.00.
They showed up late. Took 3.5 hours, and charged me over $700.00
They also broke an antique, blaming me and the manufacturer of the piece for the damage.
The supervisor then showed up and told me that these things happen and there wasn't anything they would do.
After showing him that the damage was clearly the movers fault, he suddenly "knew a guy" who could fix it. Keep in mind this is an antique and my grandfather's. I said fixing it through an unknown wasn't what I wanted.
He then told me he could ask his boss for a discount on the move, but I had to pay the total amount immediately, and he would get back to me.
He then "accidentally" got the math wrong three times and added a credit card fee, despite the fact I wasn't paying by credit card
Here is the "best" part, I looked up the business and he has no boss, he is the boss and only listed employee of the business. He is the Operations Manager and Principle Owner.
It had been over 24 hours and they are now refusing to do anything.

They are not professional.
They care very little for their clients or their property.
They are incredibly inefficient and will suddenly find reasons to charge you extra fees, they never mentioned during their quote.

*Note* After more unpacking I have found they also broke glassware and some how they also lost some of my clothing!

Approximate cost of services:
$705.00
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