- Approximate cost of services:
- $6,700.00
- Company Response
Thank you for you comments regarding your new fence it was a pleasure working for you
Thank you for you comments regarding your new fence it was a pleasure working for you
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As regards to your commences & giving me a 0 is totally unfair you forgot to mention the amount of times I did replace posts for you & adjusted your gates (all thou I installed adjustable hinges)
When I was requested to speak with everyone involved in this project I did tell everyone not to install a fence at this time as the ground has not settled I was told by everyone that the builder stated you could construct fence but in my experience it’s always best to let the ground settle through two winters not just one winter also the material chosen was a 6ft & 7ft privacy PVC fence again I explained that this fence comes with a manufacture limited lifetime warranty but it really is limited it was best to go with a series 4000 fence which is a aluminum fence which is a much better quality product
But going against my advice the work started in the summer of 2013 the job took about a month to complete due to the bad digging everything went well except the disagreements between the neighbours about the height of the panels
The fence was installed to the manufacture instructions I also used the recommended fairing tool to install the rails for each panel the fence was installed the correct way so was the posts
Since this job was completed about six months you contacted me due to the posts moving I responded & came over to take a look the reason for the posts moving is the ground had not settled & was still moving I did remove two posts & reset them in cement which put the fence back in line I also adjusted the gates I have been back another two times to adjust your gates & take a look at the fence it has now been two years since the fence was completed I stall get e-mails requesting me to remove & reinstall moor posts this work I have to charge for & because of this you gave me a bad review.
Since this review appeared you have agreed to my charges all thou I do me best to keep all of me customers happy but in this case I have done enough so what ever I do will not please you.
Thank you for your comments as regards to your arch above your gate you forgot to leave out the rude emails you sent me in April ( perhaps I should copy & past them)
I had a contract with you for the new fence & inverted arch gate the whole job went very well & look good when the job was completed I invoiced you & you paid the balance a few week pass you contacted me regarding a trellis arch to go over your gate & wanted to know why it was not installed I explained I was not contracted to build you a trellis arch but you insisted it was in the price of the fence my response was I would build it for you but I would have to contract you first after going back & forth there was no contract signed so I did not do the work
In April you started to e-mail me demanding I build you trellis arch if I did not do the work you were going to seek advice from the BBB I requested you to do this but you did not because you knew the contents of the original contract did not have any reference regarding the arch & there was no case to bring against my company.
I take good care to keep good relations with my clients so I agreed to construct you trellis arch for the price of the materials only which you agreed so I made arrangements to carry out the work when I was at your property you requested what shape of arch you required & I carried out the work to your & your husbands satisfaction. I e-mailed you an invoice for the materials as you know the balance is due on completion & requesting the balance for the work in response you sent me Moore rude e-mails stating you will pay me when you felt like
My summery is I did everything to help & assist you but me suppose you can’t please everyone