What a frustrating company to deal with! Keith was very friendly and helpful initially and we signed a contract for his company to install a latticed cedar fence with arch gate. His workmen came as agreed last June, did a good job of installing the fence and gate but didn't install the arch. We made monthly calls to try to get the job completed - calls which the company didn't answer between November and April. When he did get in touch in April, Keith refused to agree that the arch was part of the contract and wanted to charge extra for its installation. How could any reasonable person argue that 'arch gate' in a contract could mean anything other than 'arch gate'? To get the job done, we perhaps foolishly agreed to pay for the cost of materials and Keith installed the arch a few weeks ago. He sent the invoice for materials the next week, then a week later he sent a reminder saying he would start charging interest, then the following week, an email that he would refer the invoice to a collection agency! After stalling us for a year! I paid the invoice within 30 days despite these annoying emails. So my advice would be to be very clear on every detail of the work expected with this company and keep every piece of paper. Although, for us, even that didn't help much.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your comments as regards to your arch above your gate you forgot to leave out the rude emails you sent me in April ( perhaps I should copy & past them)
I had a contract with you for the new fence & inverted arch gate the whole job went very well & look good when the job was completed I invoiced you & you paid the balance a few week pass you contacted me regarding a trellis arch to go over your gate & wanted to know why it was not installed I explained I was not contracted to build you a trellis arch but you insisted it was in the price of the fence my response was I would build it for you but I would have to contract you first after going back & forth there was no contract signed so I did not do the workIn April you started to e-mail me demanding I build you trellis arch if I did not do the work you were going to seek advice from the BBB I requested you to do this but you did not because you knew the contents of the original contract did not have any reference regarding the arch & there was no case to bring against my company.
I take good care to keep good relations with my clients so I agreed to construct you trellis arch for the price of the materials only which you agreed so I made arrangements to carry out the work when I was at your property you requested what shape of arch you required & I carried out the work to your & your husbands satisfaction. I e-mailed you an invoice for the materials as you know the balance is due on completion & requesting the balance for the work in response you sent me Moore rude e-mails stating you will pay me when you felt like
My summery is I did everything to help & assist you but me suppose you can’t please everyone