Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Reliance The Furnace Company Edmonton
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85%

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Reviews by rating (past 12 months)

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
8.8 10 (593 reviews)

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Jan A
Jan A
0 reviews Edmonton, AB
1/10

Incompetence runs high in this company

OMGosh! Trying to work with this company is a gong show. From not getting what we ordered to people not showing up to being over billed. You do not want the hassle of trying to do business here. Don’t bother calling the number they provide. I’m convinced they just throw out the messages. Also, stay away from the monthly maintenance program. You will never be able to get them to stop billing your credit card!

Approximate cost of services:
$1,100.00
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Company Response

Hello, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Summer – smckay@reliancecomfort.com

Kirkby  family
Kirkby family
1 review Edmonton, AB
0/10

Rental furnace

We were not told about the rental part. The rep (don't remember reps name) about 5 years ago. We were going to pay cash but the rep assured us we could pay monthly and invest our money. We realize we didn't ask enough questions. We are seniors and feel taken advantage of. We paid 97.00 per month to the total 8200.00. Now we have to pay 2719.80 today to get out of this mess. We will not refer reliance to anyone. R. Kirkby

Approximate cost of services:
$10,000.00
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Company Response

Hello, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Summer – smckay@reliancecomfort.com

SDH in Toronto
SDH in Toronto
0 reviews Sherwood Park, AB
10/10

After hours furnace service

An error code came on my thermostat this morning so I called Reliance immediately and they were able to send a technician out within a few hours. Technician triaged the problem, replaced the part and had it up and running in approximately 15-20 minutes. Technician was very friendly and professional.

Thank you Reliance!

Approximate cost of services:
$0.00
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Company Response

Thank you for your great review! ~Nicole

Rae M
Rae M
0 reviews Edmonton, AB
10/10

No worries for heat again.

Our old furnace was over 40 yeas old. It was time. I had heard Reliance was good so I called them. I was very happy I did. They replaced the furnace, hot water tank and put in an A/C unit. All within 4-5 hours. They arrived on time, observed covid-19 protocols at all times. Any mess they made they cleaned up. Before I start the A/c in the summer I am to call them, they will come out start it up and ensure it is working properly. They gave me a walk through after explaining everything they had put in. They were a good team and I would recommend them to anyone. Thanks guys you mad my day.

Approximate cost of services:
$11,000.00
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Company Response

Hello, thank you for your positive review! – Summer

Private User
Private User
Private User reviews Drayton Valley, AB
10/10

Furnace, nest, AC

Adam, Gabe, Ian and Luigi came out today and did an excellent job installing a new furnace, AC and Google Nest into my home. I'm relieved to have peace of mind that my home is now more safe with those upgrades. They cleaned their work areas and it was like they were never here! They were all polite and available to answer my questions. I highly reccomend their services.

Approximate cost of services:
$100.00
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Company Response

Hello, thank you for your great review! – Summer

Romina
Romina
1 review Edmonton, AB
10/10

Tankless water heater installation

Jason and Anoop came to install a tankless water heater on my home. They came at the time they said. The installation was quick and clean. I was very impressed with their work. I am very happy with my new water heater. I will definitely use Reliance again for my next furnace and air condition purchase.
Every person involved in the process of purchasing this new tankless water heater were great. Reliance furnace has earned a new loyal customer.

Approximate cost of services:
$42.00
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Joanne
Joanne
1 review Edmonton, AB
10/10

Furnace installation

Knowing a new furnace was going to be needed soon in our home, I contacted Amy at Reliance who came to our house to assess our needs. She is knowledgeable, thorough and personable. It was not suggested that we purchase more than we needed and the options were clearly explained. Dave form Edmonton Reliance and coworker completed the installation. Although there were some indiosyncracies in our older home, Dave did a great job solving the issues at no extra charge to us taking more time than anticipated but getting the job done well and with good humour.

Approximate cost of services:
$55,000.00
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Company Response

Thank you for your excellent review Joanne and for taking the time to share your experience. We appreciate your support. - Gemma

Donna in Toronto
Donna in Toronto
0 reviews Edmonton, AB
10/10

had my A/C looked at wasnt working properly

I phoned Reliance as my A/C wasnt working proper, was able to get a service call for the next day. my appt was between 7 - 11 and the service guy was here between the times, very friendly gentleman(cant remember his name or read his name on worksheet), he was able to locate the issue, didnt have the proper part and said he would have to go get the proper one, i explained i had to leave within the next 2 hrs, he said he would go get the part and be right back, which he did, he also explained things to me that i didnt know. he also said i needed a different furnace filter and explained why, i went and got one, which he changed out for me. i felt very comfortable with him and appreciated his help and honesty

Approximate cost of services:
$200.00
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Company Response

Thank you for this amazing review Donna. We are grateful for your support! - Gemma

Stadan in Lloydminster
Stadan in Lloydminster
1 review Sherwood Park, AB
10/10

Fantastic Service

We had a new furnace and ac installed. The whole process went completely smooth. Got quote with Brandon on Friday, install on Monday by Gabe, Luigi & Somesh. They were courteous, very neat and tidy, thorough and professional. A+ service. Would definitely recommend!

Approximate cost of services:
$8,000.00
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Company Response

Hi Stadan, thank you for your terrific review and recommendation. We truly appreciate your support. - Gemma

Private User
Private User
Private User reviews Calgary, AB
0/10

DON'T LET THEM LEAVE UNTIL THEY HAVE COMPLETED EVERYTING YOU WILL NEVER SEE THEM AGAIN

Replaced with rental furnace 3 days without heat. 2 days to finish work. After 10 missed appointments and a month later still not back to finish. 9-10 appts missed with no call. On the rare occasion someone shows up they don't have the parts.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your feedback. I am sorry to hear about your experience, please email me at gwillson@reliancecomfort.com - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

At Reliance The Furnace Company, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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