Reliance The Furnace Company Edmonton

On April 26 2018 Amy came out to our home. She sold us a furnace and AC unit. She showed us where the AC would go and what needed to be cleared for the installers. She also stated that I would get a $250 Visa gift card and 2 months free.

The installers came in and did the installation, they couldnt find the floor drain. However Amy didn't tell us they needed access to that. They also have yet to put the Basement return air in. And no-one has come to finish it. They also left things messy. When Amy called after nothing was said about monthly payments.

I texted Amy because she doesn't seem to want to answer her phone, and asked her about the gift card and free months, as this was now 3 weeks later and I still had no information. She ignored my question about the 2 months free and told me the gift card was coming from head office.

Last week I called your call center to switch which day my bill was due, they made it for the 21-23rd of each month. Which then I asked the guy when my first bill was due......As I still did not have this answer. He informed me it was August 21st. I asked him to check again because I was only told 2 free months. He looked at it again and said it was definitely August.

Fast forward to yesterday June 5th, I recieved a bill in the mail due June 14th. This is not ok. This is not what I was told. So I called the call center back. And all they could find was the request for the change of bill date. Nothing about the free months. The guy on the phone was extremely rude and told me I was making false statements, and I couldn't have recieved 2 months free. This is when I tried calling Amy to figure this all out. And low and behold.....she ignored me....

I am beyond frustrated with this service. Or lack there of. One.....how can you bill for an uncompleted job. Two....my billing shouldn't have ever happened for 2 months. Three......your call center being extremely rude is uncalled for. Four....Amy ignoring my phone calls is unacceptable. I expect something to be done about this. At this point I do not want to do service with Reliance. If I have had all these problems in the first month, I can only imagine how a service call would go.