The service technicians were very professional and did their job well. However the call centre is another matter. My appointment was changed because they company didn't work on Saturday, but they chose the day. then it was changed a second time because they don't work on Nov 11. When I spoke to the call centre about the second appt I pointed out that Nov 11 was a holiday in Alberta but they didn't seem to think it would matter. It took over 2 months to finally get an appointment. Very poor customer service! Also when you call the call centre it takes ages to get through because of the menu. I strongly suggest you go back to a local office answering your customer calls. I don't think I would use this company again, the people at the call centre are clueless.
- Approximate cost of services:
- $270.00
- Company Response
Hi Geraldine, I am really sorry to hear about your experience. If you could take a moment and call me I would really appreicate the opportunitty to follow-up with you to better understand what happened. Please feel free to call me at 780.994-4703 - thanks Warren