The truck that we rented had bald (no tread) tires in the middle of winter. We barely got it in front of our house. And it got stuck backing up into our driveway. After 6hrs on the phone with the company, they didn't resolve the issue. They said it was our fault, which it wasn't. Finally, we got the truck unstuck and brought it back to the company, but never got to use the truck. And we still paid full price for it!! After filing a formal complaint, we were directed to submit another complaint. I am not happy with this company. I am fed up and very frustrated!