We had Monarch Kitchens do a complete kitchen remodel for us in 2010 and I cannot say enough about the service we received. Prior to choosing which company to do our kitchen renovation, we had visited 3 others but upon meeting with Kevin Samson, the designer, I was immediately confident that by picking Monarch I would be making the right decision. This was exactly experience in the end.
Kevin was extremely patient, listened to my likes and dislikes along with providing various suggestions and options to consider. Unlike any of the other companies Kevin was the only one who came to our home prior to completing an estimate. I had an interested in going with light cabinetry in a kitchen that was located in the middle of the home with only one window. Working with Kevin the design was finalized and over a 6 week period the old kitchen was completed gutted and transformed into a beautiful working kitchen with light maple cupboards, quartz countertop, built in wine rack, several pot drawers, etc. The service was excellent and everyone we dealt with was most professional and helpful at all times.
We had a problem with a door on the garbage bin which started to come loose and Neil attended immediately and reattached it and it has never been a problem since.
In February 2016, almost 6 years after the installation, we discovered a water leak in our basement. Thinking it was from the water line to the frig that was installed by Monarch we contacted them and within 15 minutes Neil attended our residence, determined it was not the water line after all, but coming from the laundry tub. He offered to call his plumber who called back the same day and attended our residence within a couple of hours, located and repaired the leak right away for a small fee which we gladly paid having just sold our home.
At the time of selling our home, which was on the market for one week, the kitchen was the talk of everyone who attended to view it. There is no question the kitchen helped with the sale of our home at $50,000 over asking.
Thank you to Kevin, Neil, and everyone at Monarch for their excellent customer service and commitment to excellence. We would recommended this company to anyone wishing to do renovations.
Thanks again for everything,
Wenda and Richard
- Approximate cost of services:
- $38.00
- Company Response
Thank you for choosing to work with the team at Monarch. We're so glad you were happy with the end result, and that our team not only met but exceeded your expectations during the process.