I contacted D.S. Plumbing based on the Homestars rating, this was my first mistake. I needed three minor plumbing jobs done a) fix toilet flange & reseat toilet; b) tighten faucet fixture in bathroom & c) fix leaky outside faucet. They gave me the following quotes: a) replace flange $200 (toilet already removed) & reseat toilet $139; b) fix bathroom faucet $69; c) fix outside faucet $170, with the $59 service call on top and a 10% seniors discount. I never proceeded with the outside faucet as this issue turned out to be due to a leaky $2.00 washer. To top it off, once the toilet was reinstalled a leak was noticed coming from the tank to toilet bowl due corrosion of the existing bolts - this was not spotted or reported. I reported the leak problem and D.S. came back and reinstalled a new toilet (I had to purchase) at no charge. Basically the work which cost me $475 should not have cost more than $300.00. In addition, most plumbers will charge for an estimate but then waive the estimate fee if they proceed with the work. I would definitely not recommend or rehire D.S. Plumbing.
- Approximate cost of services:
- $475.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi RB, I'm really sorry to hear that you did not have a positive experience with our company. If you would like to contact our office, we would be happy to review your invoice and address your concerns. While we obviously love receiving positive reviews, we do appreciate all feedback, as it helps us to improve our service. You can reach us at 613-596-4349 at any time. thank you.