Foxridge Homes

I really wanted to love Foxridge. We bought a new house from them and it’s been nothing but issues in their construction with absolutely no help or replies when we’ve voiced our concerns.
- The house exterior colour did NOT match what we’d agreed upon, and when we tried to get this fixed we we were met with a “there’s nothing we can do”. I still hate the colour of our home.
- The very first day we moved in, we had a massive leak and our fire alarm wouldn’t stop blaring. No one to contact for help. When we finally did get it sorted, our house had to be ripped apart and re-dry walled. We had to live in a construction zone for 2 weeks - not ideal with young kids. No one reached out to us to apologize or express any kind of concern for our inconvenience.
- Our hot water tank started leaking and died after 2 years! The tank was still under warranty, but Foxridge had pretty much encased our tank by building piping all around out so it cost us an arm and a leg for the plumber to even ACCESS it. He kept telling us that this was the most insane way he’d ever seen a tank installed.
- Several weeks after moving in, a soffit from our roof felt out and left a huge gaping hole. When I pointed this out to the warranty team, they told me I had to claim it from my insurance!??!
- The slope on our Garage being too steep for us to drive up (our undercarriage scrapes every single time
- Most recently - we had asked for our home to be roughed in for AC in case we’d ever want to install down the road. We were told yes of course, everything was roughed in. We asked multiple times during our walk throughs and they assured us it was all done. Sure enough, I had an estimator come and nope, not roughed in.

We’ve had COUNTLESS issues like these, yet every time we’ve tried to reach out to voice our concerns or speak to someone, we’ve either been shrugged off or simply received no reply. For spending over a million dollars on a home, we would expect better customer service. We’ve bought other new build homes, from smaller companies even, and experienced far better care and customer service from them. Foxridge clearly doesn’t care about their homeowners. They’ll be super helpful until the moment they clear your cheque, and then they no longer care about you and your home from that point forward.

I would never buy another Foxridge home again and I would never recommend them to anyone.

I am very upset that your crew would use caulking to Glue in registers. Unbelievable. There are many issues in our home. We recently discovered the registers. Overall not satisfied

I am a recent owner in the Langley site (Willoughby West), and I regret buying from Foxridge. They don't live up to their reputation at all. I had the worst experience with them.
- The house finishing is horrible and lacks attention to details. The basement flooded just 2 weeks after living in the house because of rocks they left in.
- The warranty person does not respond during an emergency.
- They don't build the house according to the agreed plan.
- The house lacks common sense in usability when it comes to electrical mapping for light switches.
- The list goes on!

they had excellent attention to detail. functional floors plans. they offered multiple options for preset floor plans. i would recommend fox ridge to my friends and family as one of the best builders. we look at many houses and fox ridge is by far the best!