They don’t fix their mistakes.
This is the second time we hired Morrison with the first being A++ on all accounts.
This particular time we chose Morrison since the owner, Michael Morrison personally came out to provide us with a quote and assured us that IF there were any issues, they “don’t mess around” and will rectify the issues immediately!
1. We had a damaged wall in the house we moved out of.
2. The door to the basement was ripped out of one of the hinges. I replaced/repaired that at my own cost and time during the day of move.
3. Damage in the form of a chunk of the bottom of my sons dresser being ripped out which has yet to be resolved.
4. Scratches on my sons dresser face which has yet to be resolved
5. A $300 mirror broken which has yet to be resolved.
Before the movers left, we had to e-transfer funds and provide proof thereof, which we gladly did. However we reported and provided proof of the damages as soon as they were realized and still a month has gone by with zero rectification aside from offering us $100 refund. A $300 mirror and solid wood dresser are damaged and all we get offered is $100....not to mention I fixed the door on my own. We have to continually follow up.
It’s pretty disheartening when the owner of the company assures you that any damages or issues will be resolved without delay and when it happens, you are the one doing follow ups multiple times a month, sending emails and phone calling with ZERO resolution.
We have been more than fair, more than patient and extremely disappointed in the post sales/service support!
I would not recommend Morrison Movers.
- Approximate cost of services:
- $1,800.00
- Company Response
We apologize for any misunderstandings and or lack of communication over this issue. Due to the hectic work schedule over the last couple of months, coupled with the Covid 19 protocols, the office has been inundated with phone calls, paperwork inquiries, bookings etc. While we have tried our best to meet all our customer's needs we obviously had not satisfied Eric's. We had requested receipts for damage reimbursement but they were not provided. This issue has respectfully been resolved between both parties. As Eric has indicated he was pleased immensely with his first move and experience with Morrison Moving and we respectfully hope that this one-time unfortunate miscommunication does not harbour any ill will.