We have beautiful front and back doors from Oakville W&D. However, back door let water in, which ruined a few slats of hardwood floor near the door. We called and left a message, which was not returned. We called again and got Jessica (who is pretty good), who said this would be referred to Andre who would follow up and schedule someone to fix the problem: nothing (when the doors were installed in 2014, Jessica said Andre would follow-up, which did not happen). The third time we called was a rainy day (water coming in) and some projects that day were cancelled, so a technician came over and fixed the problem. Simple solution but took a long time to get OW&D to respond, and in meantime part of our floor was ruined (replacing now, as part of another project). Great doors, poor follow-up. We have been waiting since July 2014 to have someone recaulk under the back door, will get another company to do it now (while replacing some windows).
- Approximate cost of services:
- $14,000.00
- What could this company do to improve their services?
- Overhaul follow-up procedures, be much more responsive to small and large issues.
- Any advice to offer fellow homeowners facing a similar project?
- Consider carefully. Doors are great, and if follow up is not needed you will be happy.