I had mold underneath my kitchen sink. Not only did they remove the mold and drywall, which was necessary, they removed the entire bottom of my kitchen, including all boxes and counter top, even the unaffected areas, leaving me no choice but to replace the entire kitchen as there is no match available for my existing cabinets. They threw out the entire bottom of my kitchen cabinets, boxes, lazy susan, and drawer railings out without even consulting me.
While the workers were here, the project manager texted them every hour, asking them where the money was. Highly unprofessional.
When I first contacted the manager, he was very defensive and rude even though I did not once raise my voice.
It has now been 2.5 months since they threw out my kitchen cabinet doors. Four other contractors have been here since, who have advised me there is no reason why the kitchen cabinets had to be removed as they're sealed. I have pictures that illustrate that no mold damage had impacted them. Only today, after all this time and after several ignored voice and emails, have they come back to say they will not do anything to rectify this situation.
Do not, under any circumstances, use this company.
- Approximate cost of services:
- $2,500.00
- Company Response
Hello Lori, As we mentioned before, we as a certified mold remediation company, have to remove all materials that are affected. The cabinets / counter tops were not able to be salvage given the extent of mold, which was what our scope of work said that was provided to you. When we spoke about the other contractors you brought in, you mentioned that none had experience in mold remediation. You need to be very careful with whom you bring in for advice. Only those with proper training are able to give proper remediation advice. We also mentioned you could have brought in a mold consultant to advise as well. I apologize for the inconvenience but we must withhold up to our standards and complete remediation projects in full.