Canada's Restoration Services

Mold Detection & Removal
ON
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N. Harley from Vancouver
N. Harley from Vancouver
1 review Vancouver, BC
10/10

Water damage to apartment

I am writing this review to thank Andrew for his fast response and careful follow-up to my apartment flood.
The flood came from the unit above, during their renovation. They promised to fix the mess they’d made of my place and were very apologetic. I trusted them, as we are neighbours, to do the repairs as promised.
After 3 days of no-action I started looking for some professional help. Canada's Restoration Services (CRS) was recommended to me through 2 home Inspection companies.
When I phoned CRS and spoke to Andrew, he was concerned about mold, but also asbestos!
From my description of the way the repairs were being done, Andrew thought I may have more problems. If the builder, for the upstairs owner, was inexperienced and hadn’t checked first for asbestos, cutting into the ceiling may have released fibres into my place. It is an older building and my inspection report had mentioned concern for asbestos. He felt it was important to look at the apartment as soon as possible and would make time to come by that day.
Andrew arrived and thoroughly checked my apartment for locations of water damage then took samples for asbestos testing and most importantly, spoke with the builder and owner of the apartment upstairs. This was a huge relief for me as I finally felt some control over the damage to my home.
The sample test results took 24 hours, but as soon as they were done, Andrew called with the results. They showed no asbestos. Next he followed up with a written description, listing all the steps that needed to be completed to repair my apartment correctly. This gave me the information I needed to keep on top of the work being done and make sure it was correct. So far so good... I won't hesitate to call CRS if I have any concerns.
Thank you again
N.Harley

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for sharing! I was glad to be of assistance and it was a pleasure to work with you - Andrew, Vancouver Branch Manager