Our Bosch dishwasher broke after 11 years of service. We went to the Sears in the Erin Mills Town Centre to look for a replacement. Being an evening weekday we got prompt service. The price was reasonable and the sales person sold us on the 5 year maintenance plan telling us we could use it towards a purchase if we did not call for service. However, when I read the fine print at home, it turns out I have to purchase two times the amount of merchandise to get the rebate and it cannot be electronics.
The installation was not a good experience. The two guys who came did not seem to get along well and one of them had bad personal hygiene. They came ready to sell me flexible hot water hose and insisted I use it over the existing copper piping. I spent an hour cleaning up after they left. They also did not come with the requisite materials, asking for stuff like old towels, paper towels, etc.
- Approximate cost of services:
- $1,150.00
- What could this company do to improve their services?
- Be more transparent about pricing and use installers with a better work ethic.
- Any advice to offer fellow homeowners facing a similar project?
- Make sure they confirm that there will no additional charges beyond what you pay to install. Read the fine print on the extended warranty.
- Company Response
So sorry you had a bad experience. For every one of these there are innumerable good ones, but we generally don't take the time to put fingers to keys if everything is good.
Anyone reading this should take note of the following phone number. 1(800) 664-1888.
It is the direct Corporate Customer Service line…a back door if you will. Give them your name and phone number (Everything is tracked by phone number at Sears) and tell them you are seeking compensation, and you would like them to start a file on the claim.