Backyard patio. Initial quote and meeting was timely and professional.
Finished product is not what we had wanted. Dual coloring is blotchy and does not look like requested finish. When framing in the patio, they did not do a separate frame by the deck, concrete has seeped through the deck boards which will make it very difficult to remove the deck at a later date. When concerns were raised - we were told nothing could be done. Correspondences were professional but the job does not meet high standards we were led to believe this company could deliver. Looks like amateurs completed the job.
- Approximate cost of services:
- $9,000.00
- Company Response
The backing of the deck was discussed prior to install. You said that you would be altering the deck and did not want to pay extra for us is disassemble the deck and add the extra form.
As for the coloring, concrete and associated products are natural products and will never look exactly the same as a picture. I'm sorry you weren't happy with the final coloring. Once the color fades, your welcome to try to get the color to look the way the like.
We work with a highly experienced and professional team. The person who did your coloring is a specialist who only does sealing and coloring, so I'm confident it was the best possible job. If, in a few years you get it redone and feel it is significantly better than ours, please feel free to email me, so we can come see it and adjust our methods if needed.