Extremely poor customer service. 14 foot truck booked 30+ days in advance. 3 days prior, pickup location changed by U-Haul from Bathurst & Dupont at 9am to Scarborough at 3:30pm. Ended up getting back to a 9am pick-up but still from Scarborough. Very tough to access via TTC and truck was given away when we arrived to pick it up, even though the U-haul employee assured me it would be waiting if we weren't able to pick it up at 9am given the travel distance to pick it up. A pick-up truck was given in place, which led to many back and forth trips, missed elevator times (we planned to do it all in one load, but couldn't as a result of the limited room in the pick-up). Called and emailed customer service numerous times. The file was closed without anything being addressed by the company, and when we pushed back a $30 credit was applied.
$30 didn't come close to making right the lack of customer service we received.
Strongly recommend NOT using U-Haul.
- Approximate cost of services:
- $80.00