Mersey Heating And Air Conditioning

In June 2014 we had cental air installed and an old rented electric hot water tank replaced with a new gas hot water tank.
Plumbing for the new tank was leaky and very ugly. Mersey was to return the old hot water tank to the company. It took many calls and emails and the tank was finally returned in October.
In the fall when we turned on the furnace it didn't work. The new thermostat installed with the A/C didn't work. The Mersey service rep said repairs would be in the hundreds. On being encouraged to take a second look he discovered the gas supply to the furnace had been turned off and the thermostat not properly wired. Our furnace humidifier has not worked since the thermostat was fixed, since apparently the power supply connection for the humidifier was used for the thermostat. The service technician didn't mention this. It wasn't until we tried to turn the humidifier that we discovered this problem. Mersey offered to fix it if we would pay them more money for the repair.
In addition Mersey was to submit paperwork to the government for a rebate on the A/C installation. It seems the paperwork went missing and had to be re-submitted in November. We finally got our cheque in January 2015.
While Kathie is a good sales rep our experience with the technical and administrative staff at Mersey did not give us confidence in this company. I cannot recommend this company for any installation or service work.

I wish to unequivocally commend your service Rep, Emmanuel George during his visit to our home to service our Air Conditioner. He was punctual as to the prearranged time of appointment, extremely courteous and very knowledgeable in regard to all the questions that we raised while at the time exhibiting infinite patience. I am sure that George will be an invaluable asset to Mersey through his interaction with all Mersey customers.

the service technician was Thomas Chaplin. He not only did a very thorough and informative review of our furnace and air conditioning systems he also gave me some expert assistance on other service needs .

Excellent service from John Park - arrived on time, was very knowledgeable and explained everything explicitly! Very pleased with his service. They are sending an estimator for other equipment that needs changing within 4 days. Sylvia

The service is very good, friendly and professional. To get a technician to come to your house to check your equipment will cost you a 100 dollars and you will have an assessment of the problem and you start from there. The technician is honest and does the work properly.

As always, the service technician was punctual, courteous and thorough, and gave a full explanation of the work done, and status of the appliance.

We have a maintenance agreement with Mersey. They have always been quick to come out for repairs. Making appointments and scheduling a visit has neverbeen a problem. The service people are always friendly and knowledgeable .

Emmanuel George, Mersey Technician, did a fantastic job, even taking the time to clean the outside mesh/screen which had become clogged with debris.

It was done quickly and efficiently. The men were friendly and neat and left us in good condition.

I have been serviced by Mersey for many years. Emmanual George comes to service annually and is the most knowledgeable technician I've ever dealt with. His work is to perfection. Has the skills and desire to do it right the first time. A wonderful person to deal with pleasant, informative, takes pride in his work and we look forward to his annual service.