Mersey Heating And Air Conditioning

service was completed satisfactorily - the service technician was very good at explaining the use of equipment including humidifier which was installed by Mersey. If there is a problem he shows clearly what is required to fix.

Mersey Heating installed a Lennox air conditioner and handler in our home a couple of years ago. Every year I have them back to check on the unit which is necessary to maintain the warranty. Our air handler is in the attic which makes it quite difficult to access in order to change the filter. Last year George came and he was wonderful. This year it was Cory and he was just as good. These two workers take pride in their product and clearly take pride in the work that they do. They carefully explain what they are doing and how the unit is performing. The company confirms the appointment the day before and the workers come on schedule.

We were extremely pleased with the friendliness and knowledgeable professionalism of the entire process of purchasing and installing a Lennox furnace and power vent hot water tank. Andrew set up the installation and put us in touch with Josef who performed an energy audit so we could avail ourselves of the available energy rebates.
Chris and Mike installed the furnace and were quick and efficient and showed how to use the new thermostat. We highly highly recommend the Mersey team. Thank you to all.

L & C North York

We love the new Lennox furnace that replaced a 22 year old builders unit. The furnace is extremely quiet. My wife asked several times after the installation whether the furnace was actually working. We have the fan on all the time and you cannot hear it running.

We are very satisfied with the work done by the professionals at Mersey. They worked with us to place the AC unit and piping in the most aesthetic location.

Dave Ducey came to our home today and loved our pet with total respect and is the most reliable hard worker and honest person in the business he did what ever it took to give us hot water today he installed it himself I give Dave His service to us as homeowner was AWESOME AND WE THANK YOU DAVE WE HIGHLY RECOMMEND DAVE

The yearly furnace service was performed by John Park. John took the time to explain the checks that were performed and the state of the equipment. The work area was left clean. He also arranged for our AC to be serviced later, and made an appointment for the duct cleaning.

Mersey technician diagnosed that my water heater "need 2 dip tubes" replaced for $99 + HST. Also, Mersey offered a quote of $500 + HST to replace the 2 dip tubes. However, all residential water heaters have only 1 dip tube. I asked why 2 dip tubes need to be replaced when my water heater has only 1 dip tube. I was told someone would call me back but noone called me back or left any messages. So I had to contact another company to fix my water heater and there was nothing wrong with the dip tube. Mersey denied refunding was I paid for the bad diagnosis. Mersey is no longer a Service Experts company and it looks like the 100% satisfaction guarantee does not apply any more.

I am in the process of filing a consumer complaint with the ministry for Mersey recommending unnecessary repairs and repairs that are impossible to deliver. (Impossible to replace 2 dip tubes when only 1 exists.)

John T is wonderful. He educated me on care and maintenance of furnace & humidifier. His patience is very much appreciated. His attitude towards his profession is absolutely respectful. Moreover, politeness is his asset too. Thanks John.

Mersey Heating Marie fit me in with the earliest available appointment to ease my worry.

Thank you very much.

This was the yearly maintenance check of our furnace and we were told they would come between 12-4pm. The technician (Pat) arrived promptly at noon and put on the protective boot covers without being prompted. He estimated 45 mins for his inspection and cleaning and was done in that timeframe. He changed the filter (and offered to dispose it for us) and ran through his findings and any adjustments he had to make. He was an extremely nice man who did not rush through any part of his visit. Great customer service on his part, representing Mersey Heating in a very positive light! Thank you Pat!

Mersey was recommended to my family by a friend that has used them for a number of years. In December 2017 we had them out to our house to inspect / tune up our furnance that was 3 years old and at that point, we had never had a problem ( with our furnance ) this service call was more preventative then anything. 5 weeks later (first week of February)our furnance started to act up and we called Mersey as the temperature in our house was dropping quickly and the furnance would come on for a short time and turn off.

Within 60 minutes of our call, a ROCK STAR technician called Dave showed up, worked for 3 hours in our basement to diagnose the problem and finally, after all that time he professionally was able to have the furnance back up and running with the recommendation of replacing the motor. He stated that within 24 hours a Mersey agent would call us with a quote on the furnance motor ( next day the call was placed as promised ) and now we are in the process of getting our defective motor replaced.

The suprising part of this story is that at the end of the 3 hour service call ( I was expecting to be hit with a massive bill from a technician that was in my basement for 3 hours ) there was no charge ( because they had service the furnance 5 weeks before and gave it the "all clear" ) !!

Bottom line is that within 60 minutes of our first call Dave the service technician showed up, fixed the problem and as promised at no charge, a quote was issued to us within 24 hours of his service call. You can't ask for more then that.

It is our pleasure to deal with a company like Mersey.