Mersey Heating And Air Conditioning

I bought a Lennox EL16XC. The salesman told me it was large, but should have made me aware that it was too large for the area it was going into. Agreed that it could be changed for the XC13 in the same series Elite, and was told they had one in stock. After taking out the old unit and them installing new coolant, I noticed that the new air conditioner was the Merit Series 13ACX. Not something I wanted. Had they made me aware of this I would have cancelled the order. The model I wanted was on back order and could take anywhere from 3 to 10 weeks to get. So I had to settle for the Merit Series. Suffice to say that I am disappointed with my experience with Mersey.

Albert Elliott

The service people were nice, but the company customer service let me down. In 2014, Mersey botched the installation and had to redo the entire thing. It was quite inconvenient, but that's not the reason necessarily for the rating. Their customer service from a supervisor, Tania, was cold and in-compassionate during these covid-19 times.

I was away most of 2019 summer and there was a gap in the annual maintenance by about 16 months. After only 6 years, the maintenance person took out the capacitor, which was supposed to last 20 years and it was malfunctioning. An electrical clip was broken. Since I missed that 12 months of service, I lost the labour part of the warranty.

There's clearly something lemon-y about my A/C. What I find unreasonable is that she wanted to charge me full price for the tuneup and the capacitor installation which the service person had to put back in anyways. Tania was cold and unwilling to negotiate. It felt tone deaf during these times and this behaviour made Mersey lose me as a customer.

Mersey gave my furnace its first tune-up in 4 years. Emmanuel noticed that the furnace was running on one stage only, and adjusted it so it was in two-stage mode. A great job overall. Recommended.

We've used Mersey twice now. First to install ductless air conditioning, which they did quickly and cleanly, with high-quality products. And now, our furnace died over the holidays, so we gave them a call again. The repair guy came quickly, and when he found the furnace was beyond repair, they had a sales guy there within hours. He helped us choose the right model for us, and it was installed the next day. The installers worked nonstop to get the new equipment up and running. We were toasty warm in no time.

Everyone involved was professional and courteous, and didn't leave a trace behind. I won't hesitate to call them if I need more services in the future.

Throughout the years Mersey has provided us with reliable maintenance for our furnace and AC system. Their staff, in the office and in our home, has always been very professional: courteous, effective, thorough, clear, and patient. We just replaced our old system with a new one and Brendon was our advisor; he surpassed any expectations, as he not only matched those qualities, but was also very supportive and incredibly generous with his time – always positive and with a smile – and was instrumental in arranging a happy conclusion when an unforeseen financial issue with the Costco credit card arose. Thank you very much, Brendon!

Had my 2019 maintenance done and Cory was very professional with his work. Explained everything to me of what was done. He also answered my questions re your maintenance plan.

Needed my furnace among other appliances inspected and the tech Cory did an outstanding job. He fixed and cleaned the furnace and was super polite. Another successful visit from Mersey. Great work, great guy, great company.

Excellent customer service from Cory for annual inspection of furnace. Friendly and efficient service included in annual service plan. They called first to ask if they could come before scheduled time as previous call ended early. Work was completed in a timely fashion.

Very happy with duct cleaning services of Cory and Rishi today. Learned many things that I hadn't been aware of along with explanations of why and how. They were on time, worked very well together and were eager to maximize my knowledge of how things worked and how best to keep everything humming for the winter and beyond.

I have used Mersey Heating and Air Conditioning since 1987.

Over the years I have had numerous service people from all trades work in the house . . . none better than George who in my estimation is THE BEST I have ever had for any kind of service.

He is a true professional, friendly and dedicated to his work and does a first class job looking after my furnace.