Cory impressed us when he came to our place today for a regular AC service. First of all, he is very generous in sharing his knowledge with us. We learned a lot from picking his brain. Throughout the visit, he listened to us, answered all our questions, and provided advice on many topics. We can feel that he truly cares about serving our needs. Secondly, Cory recommended additional services with detailed explanation of why it is needed, what work is involved, and the cost. He is thorough, but never pushy. He is more like a coach than a salesman. Lastly but not the least, Cory is pleasant and fun to talk to. He shared with us Mersey’s culture of focusing on making customers happy and encouraging employees to continuously upgrade technical credentials. We can tell he is a happy working at Mersey.
We are loyal customers of Mersey because of employees like Cory, who earned our trust. We would not hesitate to recommend Mersey to all our friends and family.
- Approximate cost of services:
- $300.00
- Company Response
What a wonderful review and recommendation for our technician Cory and Mersey Heating! We definitely agree with you-Cory is a valuable member of our team!