My 4 year old furnace was leaking water. I called Mersey Heating at 5pm on a Sunday. Rasat, who has done several of the tune ups in the past - showed up and repaired it easily. The bill came to $296 b/c it was an after hours call. But Rasat wanted to see my warranty and my plan & told me that he would check with the office next day to find out if it was covered under the plan/warranty. Imagine my surprise when I got a call from the office saying they were crediting me the full amount because I was covered. Don't know of too many companies that have that kind of dedication to their customers. Thanks Rasat for your due diligence!
- Approximate cost of services:
- $0.00
- Company Response
Wonderful news to hear Rasat repaired your furnace quickly, especially with these cold temperatures and that everything was covered. Thanks for the review!