Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
ON M1E 3W1
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HomeStars  >  Heating & Air Conditioning in Toronto  >  Mersey Heating And Air Conditioning  >  Furnace Maintenance Service
Private User
Private User
Private User reviews Richmond Hill, ON
5/10

Furnace Maintenance Service

Heating & Air Conditioning review in Richmond Hill

When we requested a maintenance service the first two times, the technician that came was very rude, unprofessional, disrespectful, and even yelled at us. However, when the next time a field supervisor John came by, it was a totally different experience. He did a thorough review of the furnace and provided answers to all the questions that we had in a very professional manner. We were pleased with the service and hopefully wouldn’t experience again what happened to us the first two times.

Approximate cost of services:
$6,000.00
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Company Response

We apologize for your initial experience and appreciate you giving us the opportunity to make things right. We are happy to hear that John provided you an excellent experience and we look forward to continue to provide your home comfort services.

Previous versions of this review:

Eugene from Richmond Hill
Private User
3 reviews Richmond Hill, ON
0/10

Furnace Maintenance Service

Heating & Air Conditioning review in Richmond Hill

When we requested a service to fix the air leak defect from initial furnace installation by Service Experts, the technician that came was very rude, unprofessional, disrespectful, and even yelled at me. I didn't raise this to anyone as thought maybe he was having a bad day, happens to anyone. When we requested another service after around a week later to double check the vent pipes installation, the same guy came and was even more insulting than the last time. He was yelling even more as the whole neighborhood heard and was so aggressive that I thought he would just jump on me (my older dad got very scared of him even more). I just wanted to get more info on the pipes and instead of getting a proper explanation that maybe I wasn't right in my thoughts on their installation, I got yelled again.

I was shocked on receiving this type of customer support after hearing only great things from Service Experts when we were buying a furnace from them.

I'm sorry but I don't think I would be recommending this company to anyone.

Approximate cost of services:
$6,000.00