Purchase and installation of a new ductless air conditioner
On August 11th 2023 we has a new ductless air conditioning unit installed. The installation went really well - the technicians showed up when they were supposed to and dispatch called in advance to let me know that they were arriving shortly. The first time we used the new unit was on Sunday August 20th 2023 - the next morning we discovered that there had been a massive leak (the pipes from the external unit run into the house to the internal unit through my closet and my clothes were soaking wet, as was the plaster wall). I contacted Mersey on the morning of August 21st and they sent out a technician who arrived at 9am. Although he was able to fix the leak, he couldn't do anything about the water-damage. He told me to call and ask to speak with an operations manager. Although there were some initial difficulties in getting in touch with Mersey in regards to the water damage, this was rectified. They offered to pay to have the stains on the closet wall painted, as there doesn't appear to be any structural damage, especially after the plaster had time to fully dry.
- Approximate cost of services:
- $9,266.00
- Company Response
We apologize for the leak and the trouble it has caused. We are committed to providing excellent service and actively seeking a resolution. the initial difficulty in contacting us has been noted. We're determined to fix the problem so that you're happy with the outcome. Your comments will help us improve our services and are greatly appreciated. Don't hesitate to get in touch with us if you have additional questions or require assistance. We apologize for the inconvenience and we are committed to doing our best to make things right.