It actually took us several months to get everything done since we were switching our carpeted stairs to hardwood. We contacted Architectural Iron Work in October (2013) through e-mail and worked with Asad's wife, Maryam, who is the office manager in getting everything set up and ready for install. She is extremely easy to work with and very polite and pleasant. Asad and his installers are also very friendly and polite.
Our hardwood installation was finished in early December but due to uncontrollable circumstances, the in-home measurement wasn't done until early January. In the end, the railings were installed yesterday (Feb 4, 2014) and we are pleased how they came out. We are especially happy with the removable piece that covered the edges of the pie-shaped pieces of the stairs because it will allow for easier movement when moving furniture and such. We thank Asad for taking that particular area of our staircase into consideration.
We are deducting 1 star for the following: Along the way, there seemed to be a slight misunderstanding or miscommunication which may have been in error in my part since I wasn't sure of the procedures for in-home measurements. What happened was that after we received our install date for the hardwood flooring, I relayed that fact to Maryam but I didn't specify when it would be because I didn't figure it was necessary. An appointment for the final measurements for the railings was made in the meantime but when Asad arrived, he didn't seem to know whether or not we were looking for indoor or outdoor railings. What's more was that we were told that the measurements couldn't be taken until the hardwood was installed.
We were concerned about having no railing for several weeks and was given no alternative or suggestions for a temporary railing (which our hardwood installer did for us out of safety concerns).
I feel that Asad's unnecessary trip could have been avoided had I received a friendly reminder that, if changing from carpet to hardwood, measurements couldn't be done until the change was complete. And it would have been appreciated if, even if it wasn't something the company could do, we could have been pointed in the right direction of having some temporary railings put in while we waited for the final product.
Aside from this, we are satisfied with our experience with Architectural Iron Work and would recommend them to family and friends.
- Approximate cost of services:
- $1,450.00
- Company Response
Thank you very much for your review, We really appreciate it. This was a pleasure for our company to work for you and see your satisfaction, We Hope you could be a good reference to your neighbors, friends and family any time they need Iron Works. Best Regards, Maryam & Asad from ARCHITECTURAL IRON WORK