Pine Glen General Contracting

My wife and I are very happy that we chose Pine Glen to build our custom home. They delivered on everything they promised and kept to their pricing. We are very much enjoying our new home. We faced a number of serious challenges in our project and Pine Glen worked diligently and conscientiously to keep our project moving forward as fast as possible. All of their personnel are knowledgeable, professional and have positive attitudes. Justin has an incredible talent for high level problem solving and devising creative solutions on site as needed. This is critical to keeping projects like ours on schedule and on budget and most importantly completed in the manner most beneficial to our needs/desires. We started with a raised side split 3 bedroom bungalow with 2 baths and had an architect prepare plans and obtain permits to add another story and extend the house to the front to create a complete open concept main floor kitchen, dinning and living room and 5 bedrooms on the upper level and 4 1/2 baths. Three exterior walls (double brick) and the basement slab floor were all that would remain of the original home. Absolutely everything else would be new. Pine Glen had to strip down the existing house to these brick/block walls carefully and then interface the old with the new. This is much more difficult than building new. At the framing stage it was discovered that our architect had omitted several important structural components from the permit drawings. Efforts to gain assistance from this architect to fix his mistake failed so our project had to be put on hold while we had another architect and engineer review the drawings and make the corrections. From a contractual standpoint Pine Glen could have just continued construction without alerting us to the problem, however, they knew this could result in the framing not passing the building inspection or if it did pass could result in building collapse in future years. Pine Glen looked out for our interests and worked with us to resolve this problem and obtain the materials and undertake the necessary additional work so that the project could restart as quickly as possible and without taking advantage of the situation to jack up pricing or put our project on the back burner. The architect's structural mistake did result in a significant delay for us, and it disrupted the original schedule of trades that Pine Glen had committed to our project, but they honestly did their very best to bring them all back when our project was again ready to proceed. This was not so easy as we were building during the peak of the Covid labour and material shortage in the summer of 2021. It was a struggle for Pine Glen's subtrades to summon a full crew at times given the labour shortage but I could tell that Pine Glen was pushing its trades and suppliers to move the project forward as fast as possible in the circumstances. There is no way to describe in a short space here how challenging this construction environment was at that time. Our site manager was working really long hours at great personal stress securing the materials needed to keep the project moving forward. No one can execute a project this complex or challenging without a few mistakes and Pine Glen did make some mistakes. Thankfully and to their credit Pine Glen corrected them quickly and without complaint at, I am sure, significant cost to Pine Glen. I feel like Pine Glen are good honest people who try their very best to follow through on their commitments to completion on time, on price and with high quality to make their clients happy. As a lawyer who does a fair amount of construction litigation, I know that many builders and contractors do not conduct themselves this way. Choosing the right builder is critical. We met with several before choosing Pine Glen and we know we made the right choice. I have recommended Pine Glen to close friends and will continue to do so. Special thanks to Justin, Eddie, Rob, Andre, Tylor and Jenna.