Marco Plumbing Ltd.

Formerly A Marco Plumbing Ltd.
Plumbing
Whitby ON L1R 1K7
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Marco Plumbing Ltd.
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Reviews for Marco Plumbing Ltd.

Average customer rating:
9.7 10 (316 reviews)

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Owen from Ajax
Owen from Ajax
4 reviews Ajax, ON
8/10

Replacing outdoors faucet

Showed up on time and did a great job by replacing my outdoor faucet.
Very pricey for a 10 minute job but I will use them again. I like the free estimate and not having to wait for the fix because they have all the parts in the truck.

Approximate cost of services:
$220.00
What could this company do to improve their services?
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Company Response

Thank you for using Marco plumbing, your reviews mean a lot to us and our plumbers.
we were happy to be able to fix your leaking kitchen pipe.
if you have time please give us a review on google.

Thanks Again

Rosy  from Ajax
Rosy from Ajax
1 review Ajax, ON
10/10

Replace shut-off valve

Very prompt service. Came on time. Phil was very informative about questions I asked. He was also very patience because he was waiting for Durham Region to turn off water from outside before he could commence his job. Before Phil left, he was very thorough and made sure everything worked properly. I would definitely recommend this plumbing company and Phil to my friends.

Approximate cost of services:
$442.00
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Company Response

Thank you for using Marco plumbing, your reviews mean a lot to us and our plumbers.
we were happy to be able to fix your leaking kitchen pipe.
if you have time please give us a review on google.

Thanks Again

Mark B.
Mark B.
16 reviews Toronto, ON
2/10

Drain Services

Our basement filled with water this past Wednesday. At first we didn't know whether it was a burst pipe or a sewer backing up. After calling a few other companies, we chose A Marco because they were able to send someone right away. The plumber, Phil, seemed a bit sour from the start. Maybe this was just his personality or he was having a bad day, but you would have thought it was his basement that was full of water. He wore his workboots into 6 inches of water - which turned out to be sewer water - and walked back and forth on the hallway hardwood floor without any dropcloths. He decided it was best to snake the house's main drain with 100 feet of coil. This didn't solve the problem so he suggested getting another 100 feet or so, but he didn't have that much on his truck and would have to charge $350 more for travel time to get the extra 100 feet of coil. I didn't think anything of it until I met with my insurance adjuster the next day. She said $400-500, not $1,200, would be a typical price for this kind of work. Also, she asked: why didn't he (Phil) have the second roll of coil in his truck? And, looking back on it, was the 2nd 100 feet really needed? In the end, my gut tells me I was overcharged for the work, and this is the reason I would not use A Marco again. I called the company and explained my concerns to Brad but he was unable to resolve my concerns in any way. $1,200 for 4 hours of work by one individual (virtually all labour) seems out of line.

Approximate cost of services:
$1,200.00
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Company Response

I am terribly sorry to hear your concerns about the service that we provided you. I would however, like to explain why you were charged the amount you were. The call was placed as an after hours emergency call. Most service companies charge at a higher rate when sending out a technician after hours. Each one of our technicians carries 100 feet of cable on their truck. In most cases this is plenty to clear blocked drains. In your case it seemed that more cable was needed and unfortunately, that meant travelling to obtain more. There is a lot more involved when a plumber comes to your home than just "labour". There are many other factors that come into play then just paying the plumber and I am sure that the rates were explained to you prior to performing the job. We are always terribly sorry to see backed up drains but I am confident that Phil did clear the drain and rectified your issue.

Frank McNulty from Whitby
Frank McNulty from Whitby
1 review Whitby, ON
8/10

Plugged drain

Called early this am with plugged drain and problems with several taps in our home. I was greeted by a very courteous answering service and promptly had my call returned by the owner and he arranged a timely call from well mannered and professional team( Dave and Brad). Work was done to our satisfaction after a clear assessment, options and final cost estimate. Thanks to the team and would recommend this company in the future.

Approximate cost of services:
$600.00
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Company Response

Thank you for using Marco plumbing, your reviews mean a lot to us and our plumbers.
we were happy to be able to fix your leaking kitchen pipe.
if you have time please give us a review on google.

Thanks Again

nicole from Toronto
nicole from Toronto
1 review Toronto, ON
10/10

broken tub faucet

I called A MARCO plumbing yesterday morning after looking through home stars for a plumber to fix my broken tub faucet. I picked AMARCO because of the stellar reviews. The receptionist told me someone would come to fix the problem before noon...and sure enough...Roy called mid morning to let me know he would be arriving in 15 minutes. Roy was professional courteous and witty! He assessed the situation, quoted a very reasonable price and fixed my faucet in a timely manner. If Roy is available to fix future plumbing disasters in my home I will definitely call AMARCO in the future.

Approximate cost of services:
$230.00
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Company Response

Thank you for using Marco plumbing, your reviews mean a lot to us and our plumbers.
we were happy to be able to fix your leaking kitchen pipe.
if you have time please give us a review on google.

Thanks Again

Moira Tyrrell from Whitby
Moira Tyrrell from Whitby
8 reviews Whitby, ON
10/10

bathtub faucet

My bathtub faucet was broken and I called to have someone come and take a look. The girl that answers the phone is so friendly and helpful. Brad called me 15 minutes before he arrived. He was wonderful. He fixed my issue and took the time to explain my options for future planned work. He clearly knew what he was talking about and was helpful at showing me what options I had and showed me pictures of what it would look like. I will definitely be calling you guys again for future work. Thank you so much!

Approximate cost of services:
$200.00
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Company Response

Thank you for using Marco plumbing, your reviews mean a lot to us and our plumbers.
we were happy to be able to fix your leaking kitchen pipe.
if you have time please give us a review on google.

Thanks Again

Grant
Grant
4 reviews Toronto, ON
10/10

clogged pipes

We called numerous plumbers early on a Sunday after our kitchen sink backed up and we were unable to clear it ourselves. A Marco was the only one that was able to send somebody out on the same day. We were very impressed with everything. The lady on the phone was polite and professional. The technician, Brad, arrived on time and was clearly knowledgeable and a true professional. He explained the process and pricing before hand. In addition to clearing our pipes, he gave us a lot of free insight/advice to help prevent future issues. The final price was as originally quoted - no surprises.
I'd definitely recommended this company to anyone looking for a good plumber.

Approximate cost of services:
$300.00
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Company Response

Thank you for your time we appreciate your review.

Mark

Christina from Scarborough
Christina from Scarborough
4 reviews Toronto, ON
10/10

Back water valves

I felt very confident with Roy and his team. They were knowledgeable and professional They had to come to the house 3 times due to my indecision but they answered all my questions and were very patient. Sharon was great helping with my paperwork. I really liked that Marco Plumbing was sponsoring an Intern. He is sure to get a great experience. I would certainly use them for any future plumbing needs. Thanks.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for your time we appreciate your review.

Mark

Kelty from Whitby
Kelty from Whitby
1 review Whitby, ON
10/10

Installed toilet

Such a wonderful experience having Michael from A Marco Plumbing Ltd. install our new toilet. Very pleasant, quick and good price. We appreciate the kind service and would highly recommend this company! Thanks again Michael

Approximate cost of services:
$190.00
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Company Response

Thank you for your time we appreciate your review.

Mark

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Marco Plumbing Ltd.

Marco Plumbing is a well-respected, full-service plumbing company servicing both residential and commercial clients in the Durham, Peterborough, Scarborough and Toronto Area. A highly service-oriented company, Marco Plumbing’s team of fully licensed, professional plumbers draws on shared experience, expertise, and commitment to quality to deliver worry-free plumbing services to homeowners, commercial businesses, and property managers.

Mark Fermo, owner and founder of Marco Plumbing, leads the award-winning and reputable company with a focus on providing unmatched customer service. With over 20 years of professional plumbing experience, Mark is backed by a team of experienced, reliable, fully licensed and insured, professional plumbers who proudly wear the Marco Plumbing uniform.

As Durham’s most affordable plumbing company, Marco Plumbing has raised the bar for plumber and drain services in Whitby, Richmond Hill, Thornhill, Markham, Scarborough, Pickering, Ajax, Oshawa and Toronto and the surrounding areas for over 10 years.

CATEGORIES
Plumbing, Drain Services, and Drainage Contractors
SERVICES
Providing all types of residential plumbing and commercial plumbing services, including drain snaking from sinks to sewers, high pressure flushing, main drain relining, camera inspection, and contractor services, Marco Plumbing services and processes revolve around customer satisfaction. No matter the job at hand, Marco Plumbing has the plumber to get it done right!
BRANDS
Moen, American Standard, Delta, Slone, Kohler, Gerber, Toto, Little Giant, Myers
SPECIALITIES
Plumbing & Drain Specialist Plumbing emergency's plumbing Repairs Plumbing Installation Commercial Plumbing Sewer Installs and repairs New Plumbing Construction Back Flow Testing High Pressure drain Cleaning Sewer Camera Inspection Froze Pipe Thawing
WEBSITE
https://marcoplumbing.ca
YEAR ESTABLISHED
17
NUMBER OF EMPLOYEES
8
RETURN POLICY
N/A
PAYMENT METHOD
VISA,MASTER CARD,CASH,CHEQUE,ET
LICENSES
Master Plumbing Plumbing License
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber, Plumbing Licenses, Back Flow Device certified,
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
169.00
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1yr Parts and Labour
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